How can I contact a TB administrator?

SkiChic626

I still can't post pics from either my phone or the app, and I'm having a few other strange issues when trying to post (it changes what I wrote or leaves things out when it actually posts - both on the app and computer).  I don't see an option in my Account Settings to contact someone for tech support.  Anyone know??  TIA!

charmedlifex3

@bumpadmin is the only way I know of!

SkiChic626

@bumpadmin How do I reach out to someone to remediate the issues I'm having?  Not only is it with my posts, but now I'm noticing that I can't see all the posts from others, as well.  Sometimes they show up and sometimes they don't.  For example, it'll tell me there are 8 new posts, but I can only see 2.

Stephanie7693

I can't usually upload pictures either. I've had it work a couple times, but it usually fails to upload the file  

SkiChic626

@Stephanie7693 I've never had a problem uploading until yesterday.  I want to be able to show off our maternity pics and then baby once he's here, at least.  waaaah!  It's also changing some of the stuff that I'm writing - like yesterday I posted from my phone and it only posted half of what I wrote so I had to come on the computer and edit it.  I also can't see all the posts.  Like it'll say that there are 10 posts on a thread but I can only see maybe 3 or 4 or them.  It's very strange and all just started yesterday.

bumptara

Hi all! Thanks so much for bringing this to our attention. Could you please provide me with the devices, browsers and/or app that you are using? I will send this over to tech so they can look into it ASAP.  Thanks! 

SkiChic626

@BumpTara I'm using a Samsung Galaxy S6 Edge, I actually deleted and reinstalled the app yesterday so I'm assuming it's the most up-to-date version of the app, and I'm using FireFox as my web browser when on the computer.  Thanks!

SkiChic626

@BumpTara I also just tried doing it using Chrome browser and still had the same problem.  Thanks!

Nikkoli98

I've had these problems intermittently throughout the past few months - especially with part of my posts being deleted!!  I use Google Chrome on the computer and have a Samsung Galaxy Note 5.

allishally13

@BumpTara I've also had issues with the app deleting parts of what I wrote. It's been going on for weeks but I thought it was just my phone. And I also have a Samsung Galaxy, but mine is a Note S6 Edge. Can both phones be looked into?

It seems that the app only saves what you write as a draft sometimes and other times doesn't save part of what you wrote, so when you go to post, if the draft wasn't re-saved, it deletes a bunch of the text. It can be really frustrating. If you type more than one sentence it seems to not always save the draft. I actually typed these last two sentences just to see the "draft saved" message again because it wasn't coming up       

tisunge602

@Nikkoli98 and @allishally13 I just had that happen to me for the first time -- where the app deleted the second half of what I wrote. I noticed that it deleted everything after two emojis that I had put in from my iPhone keyboard, not the app's dropdown. Once I used the app's dropdown emojis, I didn't have that issue. Anyone else notice that trend?

Stephanie7693

I've had it delete part of or all of my response before too. I have a galaxy 5s. My app also crashes when I click on threads with too many pictures. 

ballofmeat

I had to stop using the app because it wouldn't let me use "love its" anymore on an iphone6s. So I just use the browser from now on. 

Nikkoli98

@tisunge602, I definitely noticed that as a fatal flaw - once I figured that out I stopped using them all together, but despite this it still deletes part of my responses about 50% of the time.  I get annoyed with myself at this point anytime I post without copying it to my clipboard first - I should have caught on by now!!

@Stephanie7693, I also have that problem.

jamiesc58

I only use the computer and actually deleted the app off my phone because of all the issues it was giving me. It wouldn't let me "love it" anything, post pics, or even make new regular posts sometimes.

ShanRum3

The app NEVER let's me post pics from my Galaxy S5! So frustrating! 

Stephanie7693

I tried to start a discussion last night and every time I clicked on it, it took me to my main page with how many weeks I am. I gave up

SkiChic626

The app issues I can get over, I don't find it to be very use friendly.  But the things that annoys me more is that I can't even post pictures from the PC anymore.  It makes no sense.

bumptara

Hi, all. Thanks for providing details about the trouble you're experiencing. We have alerted our tech team about this issue and we are looking into it.