My changing table came with a defective piece. I was told they had to ship a whole new unit. I also received an email that we were responsible for shipping charges of the return (150lb box). So i contacted our local store and they said we could return it there. I spent time on an online chat with a babies r us rep to ensure they had my return receipt and that my credit card would not be charged and sure enough, today, 3 weeks later, my credit card was charged for the returned item. $245. I cancelled my registry and will never use that company again.