FUMING MAD

jen102279

I seriously feel like I need to punch something...

We have been waiting over 2 weeks for the PGD results.  I get a call friday (at the end of the day, mind you) from the lab saying, "You haven't paid the invoice so we can't go ahead with the testing...yada yada"

Umm what? What invoice???

Oh we emailed that on the 2nd...  (Friday was the 10th...EIGHT DAYS EARLIER)

I don't have an emailed invoice...not in my spam/junk, nowhere.

This is ridiculous! I completely understand needing the payment before doing the testing and/or releasing the results.  But You emailed me a bill? And then wait over a week to follow up?! Hello people who work in this lab, who obviously have never had to go through this stressful process! We are waiting to find out of one of the embryos is healthy so that we might have a child...I'm not waiting to find out if my CD order is coming from amazon...

So here we are, still waiting.  Maybe now I'll get bumped to Dec for my FET, because that's no big deal either, right?  @-)  X(

jen102279

lemonliz said:

 PS: who emails an invoice, anyhow?  And why couldn't they just tell you upfront that you needed to pay before they would proceed with testing?  They could have told you that 2 weeks ago. 

Right???!!! That's exactly why I'm so mad!!
Thank you

lebradford

Oh, hell no! I'd definitely be reading someone the riot act! Don't they think you'd be in communication with them about something so important if you had received their email?? I'm sorry. I hope they can get going right away now.

tifga

That is awful as if you don't have enough stress.

Giants721

No!!! I hope you can talk to someone in charge to hopefully move things along more quickly. Hugs.

Frenchteachermama

I'm sending them a GIANT middle finger.  This whole process sucks.  Period.  ((HUGS))

Lc102310

That's not good at all!  The place I used for my PGD required a form of payment prior to doing the testing, but I would have thought you were talking about the same place I used based on the bad customer service you are dealing with. 

No one responds to voice mails or emails, then once it was all said and done and they charged me for the testing, it was like pulling teeth to get the invoice I needed to submit to my insurance. It was for almost $8,000 so needless to say I wanted it ASAP so I could send the insurance claim. It took one voice mail and 3 emails to finally get it. 

I know they are doing a great service to me by being able to test for the genetic disease I carry, but sheesh let's work on our customer service. 

Hope everything else is smooth sailing for you from now on.

Dyork

WTF! Who emails a bill? I'd be livid. Sorry you have to deal with that. Such a frustrating thing to have to find out after waiting.

saratrying

That's total BS!! What asshats. Seriously, how do you do that a person?!?  I hope you raise holy hell over this! That's completely ridiculous. 

tumbleweed123

I would flip the F out on those jackasses.  Seriously??? WTF?  If you feel like sharing who the lab is, please do.  Even if you don't write out the whole name.  I'd be curious, just as a cautionary tale...as I am using PGD.  There is NOTHING that is ok with how they treated you.  You should make some noise over this.  I am pissed for you.  I hope they move quickly from here and that your transfer doesn't get delayed further.  I'm so sorry.  

carrieharry79

I would be furious. In fact, I am furious. 

Sunny B

Oh if be f'in pissed!!!!! Do people not realize how stressful and important this process is. I'd go crazy. I'm sorry you're dealing with this.

Is it an outside lab, or your RE's lab?

mrscsw

I would be so furious!! My RE office emails invoices and mails them, which I appreciate.  One time there was something due so they called me to tell me they were emailing it to me, which was good since it went straight into my junk email. You need to give someone a piece of your mind!!!!

Unknown

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