Servers, Waitresses, and anyone else who would like to rant about customer service. ..

dulcineasnicklefritz101 · March 2015

For example: Today, as a server, I was at work and had 2 guests that said they 'loved their meal', and they said i was ' the best server ever'.... until I get 1.00 in a tip. WTF?
I hate these types of people. If something was wrong with your experience, then TELL me, so I can fix it. Otherwise, stop complaining, and take care of your server, because guess what? That $2.15 they make an hour (bc I'm in stupid Utah) they never see, because it goes to taxes!! I never get an actual paycheck! You aren't allowed to complain about your experience if you don't give the server a chance to fix it first! I'm a trainer for a huge corporate restaurant for goodness sake! I'm good at my job! I can't save for a baby with tips like that! ...

serome3993 · March 2015

Yes!!!!! Someone who feels my pain... I loved waitressing, however, I hate asinine customers. One time while working at small diner, I had one side of the restaurant. Roughly 15 tables including a few stools at the bar. It was a full house on a Friday night, a family of 4 came in and I busted my ass for them. Two children who were roughly 3 and 5. They threw their food all over the table and chairs, spilt milk all over the floor and that was only the half of it. They left, and gave me no tip at all. I was furious. I wanted to beat the crap out of them and bust their children's butt. I also only made $2.15/h. Thank-you, Alabama!

dulcineasnicklefritz101 · March 2015

Isn't it horrible! ? And for some reason, now that I'm pregnant, I can't forget about it and move on to the next table! My hormonal rage kicked in for one of the first times and I almost went outside to track them down! Ha ha... have you ever had pregnancy brain while working and completely forgot something for a customer, and wanted to blame your baby? I almost can't wait for people to see my baby bump so they understand without that conversation.

dulcineasnicklefritz101 · March 2015

I also Hate the parents that let their children run around the restaurant and expect us to babysit while they camp at the tables! Ugh! I'm carrying big trays of hot food and can't see the kids behind that tray! I'm scared to death that one day I'm going to trip on one and seriously injure them!

serome3993 · March 2015

It is absolutely awful, and thankfully I'm on longer in that position. I think I'd lose my job. I've had a few outrages over stupid things. Like legit, a couple weeks ago my grandmother and I argued whether or not she out bacon in her creamed peas... I was furious over it.. It was horrible. Lol. And yes, I also feel your pain on that last statement. So many times I wanted to tie the kids down haha. Sometimes the parents..

dulcineasnicklefritz101 · March 2015

Ha ha! You're my new bf. I totally could see us rolling silverware together venting about the work day.

insomniack17 · March 2015

I feel so bad for you all. My husband and I are always great tippers...even if the food was bad. I know it's not your fault the chef can't cook. If our server apologizes and tries their best to correct our order or get us something better, we always leave at least a 15% tip. We had a server go the extra mile for no reason at all by taking back EVERYTHING and starting all over. It was a little much but we knew he was trying. We like to give those who seem to love and do their job 20% and the eye rollers and bad attitude ones 10%. Either way, we always tipped. Lol. Because seriously? How can you live on $2.15/hr and people do have their bad days. We had a server serve us extremely high and did everything wrong. We even sat and waited for the check for over 30 minutes and they still didn't return. We got up and paid for our tab and tipped him a dollar in pennies. That person DESERVED a buck. But we still left a tip.

dulcineasnicklefritz101 · March 2015

I love it!
Thank you for always tipping. That means a lot to all of us.

I genuinely feel bad for those guests who have a server who can't handle it. As a trainer, i try to help any struggling server I see. But tonight, the only thing I can think of that I did wrong was refill this lady's coke when it was only 1/4 full instead of 1/2 full like how we teach our servers. It wasn't ever empty though!

serome3993 · March 2015

@dulcineasnicklefritz101 Yes!!! Girl, I can see it now.. Bellies and all.. I love rolling silverware.. I miss it haha.

@insomniack17 Its customers like you that I truly appreciate. Even if I get like a $3 tip, just be nice to me, pretend you enjoy my bullshit conversation about whatever I think of. I like happy people who enjoy talking. I use to have these college guys come in. Real techy kind of guys. We would just bs for hours about nothing, and technology argue over Apple products versus Android. The one guy enjoyed it so much that each time he'd leave a $20 tip. Even if his order was only $8. Sometimes I miss it.

dulcineasnicklefritz101 · March 2015

I do love taking care of guests. I don't think I've said that yet....I love the little old ladies that would come in even if they don't understand inflation. I love the guys that come in just to watch the game and drink a beer. I love that people choose to come to MY restaurant to celebrate their 30th, or even 50th anniversary. I love the babies that are stuck safe in a high chair, cooing and giggling. I love telling the kids about how I love their light up shoes, or their spiderman shirt and watch them light up. I love taking care of people. And most of them are sweet, and love me back. But there's karma. You can't successfully work in a restaurant without believing in karma, and sometimes, you have to trust that it will come around.

serome3993 · March 2015

@dulcineasnicklefritz101 Thats everything I miss!!!!! You couldn't have said it any better.. It almost really makes me wanna get back into it.. But I have a great opportunity right now, and I would be stupid to go back to $2.15/h..

(

jenacart · March 2015

It's a Utah thing! People are so nice and appreciative but then leave you 10 %. I can't stand it! I had a guy say to me that he only tips his god 10% so why should servers get more? So annoying! And people with coupons drive me nuts! They come and get waters, a free appetizer or dessert and split a meal. Big spenders!

dulcineasnicklefritz101 · March 2015

jenacart said:
I had a guy say to me that he only tips his god 10% so why should servers get more?

Next time tell the preacher that God doesn't pay for rent, or utilities, or baby doctor bills. See what he says... I definately want to get into a debate with people like that. If we could add a semester to the high school like how that sex ed class is required, I would call it "common sense", and require them to work in customer service for just a month. The world would be a better place.

serome3993 · March 2015

serome3993 · March 2015

Yes!!! They need this class, desperately!!!

TahoeAugust · March 2015

Uuuugh those stories make me soo mad!! I work at a small restaurant and I have another job at a place where we brew honey beer/mead/cider - and I do tastings. It's always the people that are the most needy that tip the least. I have honestly become judgemental when a group of older people comes in because they NEVER tip. It's like it's an over 59 thing. A lot of people have the attitude that when they pay for the food they pay for the service too, which could not be more wrong! I'm lucky enough that the restaurant I work at sometimes be pretty high tech, and we have a system that lets the customer fill out everything on a touch screen I turn towards them - including the tip. It prompts them to tip before it lets them sign their statement and it shows tipping suggestions - "okay" 10% "cool! 15%" and "awesome!! 20% - it also has a NO TIP option, but it's hard to press that button when I'm right there smiling at them

Honestly, this is the only reason I picked this job before we move. I think it's RIDICULOUS what you ladies get as base pay!!!!!!! I'm in Cali, and our base pay is 10$ before tips. On busy nights we can do over 20$ an hour... 2$ is below minimum wage no matter how you look at it - unless you have mandatory tipping!! Seriously, WTF??? We're still moving because this area is too expensive though... It's close to 3,000$ a month for a two bedroom - if you're not working in the tech business then it's really tough. People who would be solid middle class elsewhere are barely hanging on here. SIGH.... rant over.

nika716 · March 2015

dulcineasnicklefritz101 said:

jenacart said:
I had a guy say to me that he only tips his god 10% so why should servers get more?
Next time tell the preacher that God doesn't pay for rent, or utilities, or baby doctor bills. See what he says... I definately want to get into a debate with people like that. If we could add a semester to the high school like how that sex ed class is required, I would call it "common sense", and require them to work in customer service for just a month. The world would be a better place.

I agree, I would definetly sign my 16yr old to a "Common Sense" class

nika716 · March 2015

TahoeAugust said:
Uuuugh those stories make me soo mad!! I work at a small restaurant and I have another job at a place where we brew honey beer/mead/cider - and I do tastings. It's always the people that are the most needy that tip the least. I have honestly become judgemental when a group of older people comes in because they NEVER tip. It's like it's an over 59 thing. A lot of people have the attitude that when they pay for the food they pay for the service too, which could not be more wrong! I'm lucky enough that the restaurant I work at sometimes be pretty high tech, and we have a system that lets the customer fill out everything on a touch screen I turn towards them - including the tip. It prompts them to tip before it lets them sign their statement and it shows tipping suggestions - "okay" 10% "cool! 15%" and "awesome!! 20% - it also has a NO TIP option, but it's hard to press that button when I'm right there smiling at them Honestly, this is the only reason I picked this job before we move. I think it's RIDICULOUS what you ladies get as base pay!!!!!!! I'm in Cali, and our base pay is 10$ before tips. On busy nights we can do over 20$ an hour... 2$ is below minimum wage no matter how you look at it - unless you have mandatory tipping!! Seriously, WTF??? We're still moving because this area is too expensive though... It's close to 3,000$ a month for a two bedroom - if you're not working in the tech business then it's really tough. People who would be solid middle class elsewhere are barely hanging on here. SIGH.... rant over.

This is why we moved from NY to NC. Everything is way too expensive. My husband was making close to 80k a yr and we were living check to check every month. Not to mention he was constantly working over time. Luckily he was able to take a job transfer to the south and we are living comfortably an worry free.

missmandah · March 2015

$2.15.... That isn't right. In Ontario its $9.55/hr. X( how are you suppose to live off that?

WDDCH · March 2015

That is just so not fair. They need to change things for wait staff to make more fair wages. We always tip 20% and sometimes round up, unless the waiter was seriously beyond the worst of the worst. It takes a lot for us to lower the tip from 20% so it doesn't happen often.

kjs08 · March 2015

I worked in the restaurant industry for a few years during college at a 4 star restaurant and hotel where many guests were from Manhattan and could be super snooty, but I have an appreciation for what all restaurant workers go through because of my experiences and try not to be too hard on my server, especially if it's out of their control.

My husband and I went to a restaurant that just opened and the hostess was giving us a tour and talking about what they serve for beer and the like, and being pregnant I asked about their non-alcoholic options that weren't soda. She straight up said that over 50% of the business they do is alcoholic and recommended a few beers to try, then added that they don't have much to offer other than soda. Being polite as I could be, I said that I don't think she understood my statement because I was pregnant and can't drink before telling her she probably shouldn't repeat that statement to other customers because there are people who can't or don't drink. She had this look of horror on her face when she walked away and though I felt bad, I was annoyed because that's one thing I felt you shouldn't say to someone who's asking about non-alcoholic beverages.

serome3993 · March 2015

Adding to my rant, no offense to anyone, living in the south aka: The Bible belt.. Church goers are some of the worse tippers EVER. Also, at the end of our shifts we would go in and mark down what tips we made, then if what we made wasn't equivalent to minimum wage, our boss would change it so that it would be and she wouldn't have to pay us $7.25. One reason why I quit the place.

shaunnar053 · March 2015

Me and my DF always leave AT LEAST 20% tip. My dad raised me to take care of people and they'll take care of you. Which is so true.. Any server that recognizes us seems really happy to see us again and we always get excellent service, which I honestly believe is because we appreciate it and show our appreciation through a good tip, like they deserve. I get sooo angry when I see people leaving crappy tips.. or worse no tip at all!!! Wtf is wrong with people?! [-(

cuppylove · March 2015

I bartend and deal with a lot of drunk people who are obnoxious and tip like shit. I also have many regulars who take amazing care of me & whom I honestly adore. The issue I'm dealing with through this pregnancy thing is hours & my back/hips... Holy moly.
I've always been a night owl and the hours never bugged me before but now, midnight comes and I'm ready for bed NOT 3 more hours of work.
And by the time I actually get home & in bed I have to use my arms to physically adjust my legs. My Sciatic nerves have been going nuts, anyone else? My god, between being on your feet for 9 hours, bending over and lifting cases, and sweeping/mopping at the end of the night (the worst) I'm dead the whole next day... Until 6pm when I get to do it all over again. FML

TahoeAugust · March 2015

*LOOK OF HORROR* :O :O :O

insomniack17 · March 2015

Seriously? People are use the "God" card? I am a devoted Catholic and I know that God "served" the people and helped the hungry and the poor. God expects us to take care of his people and everyone and that includes servers.

10%? Lmao God gave everything to us. That man should have given you everything if he claims that nonesense. It's people like them that make the rest of us church goers look bad. SMDH.

mrskiss · March 2015

To those that are horrified over the wage: many states politicians believe that because servers get tips, their earnings would be too high with higher base wages. In TX, our base server wage is $2.13. That is actually the federal standard and may states chose (or are bound) to stick to it. The law says that they make this extremely low amount and employers are required to make sure that their employees' pay reaches the non-tipped min wage standard with the tips they should be making. The vast majority of thethese idiots probably don't realize it. https://en.wikipedia.org/wiki/Tipped_wage_in_the_United_States

I have never worked in food but I think it is ridiculous! I have left no tip twice in my life but that was because everyone was having an "off day" and we were in a rush and were not pleased with the slow, rude, obnoxious service we were getting all around...bad food, bad service. Usually, we tip 20%...a little more for GREAT service and a little less for okay service.

jessbruxanova · March 2015

I'm also a server. In Texas we also earn $2.13 an hour so I never see a paycheck. It takes so much effort to try and stay patient at work. So many guests can be so rude and demanding which immediately pisses me off. And then you have those who "love your service" but are shitty tippers. Like sorry verbal tips aren't going to pay my bills or buy baby stuff. Servers live off of their tips. When will people understand that?

J0C0TX · March 2015

IF we have a coupon for anything, we will base the tip off the full price. ALWAYS. I usually do 20% or 25% if brilliant service. Being from Ireland, tips aren't the norm, so I always overcompensate... I never want to be the cheap guy,

dulcineasnicklefritz101 · March 2015

missmandah said:
$2.15.... That isn't right. In Ontario its $9.55/hr. X( how are you suppose to live off that?

I've been a server for 9 years now, and I'm still trying to figure that out. ..

dulcineasnicklefritz101 · March 2015

It's a little easier to understand if the server is rude. You have to have table manners to be a successful server, so if they are rude I make sure and get them in trouble in the survey that are on most receipts, then I tip them anyways. Because I believe in Karma.

... But to those who don't treat your server like a real person, don't expect them to be at all super friendly to you! You were rude first!

WDDCH · March 2015

dulcineasnicklefritz101 said:

... But to those who don't treat your server like a real person, don't expect them to be at all super friendly to you! You were rude first!

Something is glitching. Above was @dulcineasnicklefritz101 and below is my response.

I think "offensive" might be a better word to convey what I was saying.

Last time we went out the bill was $80-something. My husband and I started bidding what the tip should be. He's like, "Round it up to $17." And I said, "Well maybe I'll round it up to $18!" And we kept this up and finally gave her a solid $20. She wasn't even that attentive. BUT she was courteous and informative when at our table. She got to us when she got to us.

When I say I tip less it is for someone seriously offensive and rude. It's rare but it's the only time we'd lower the tip from 20%. Hope that clarifies what I meant. We're always polite to those making and serving our food. I don't want "surprises" in my meal and I just don't like making people feel inferior. It seems a lot of people get a superiority complex against wait staff when dining-in. They're people and they have hard days and should be respected.

eah325 · March 2015

I consistently tip at least 20%. If I spend a longer time at a table than normal because I'm doing an extended visit with friends, I tip far more than that because I'm preventing them from turning over the table and earning another tip. I try really hard to be conscientious of that.

Recently my husband and I went out for brunch during a bad winter storm, I tipped the server (who was excellent) $25 on a $25 check because we were his only table on that wintery day.

I just feel like it's common courtesy to take care of people who take care of you.

dulcineasnicklefritz101 · March 2015

@WDDCH

No, that makes complete sense! Sorry I didn't understand earlier.

irenejean · March 2015

@jenacart, I can't believe someone said that to you! I live in Utah as well, I didn't realize some people were so stingy! We always tip 20%, even if we get a discount (my favorite sushi place does 2 for 1 deals), we tip based on the pre-discount tab. I used to wait tables, I'd be really annoyed if someone told me they loved their service and only tipped $1.

MiromiM · March 2015

I was a waitress back in college (making $2.15 in Texas). Whenever I go out with my friends, I advocate for the wait staff. I often have to remind them that just because their meal didn't come out perfect- like the correct color for steak- doesn't mean you should take it off the tip. Speak up if you don't like your meal! Ask for your specialty sauce! No one's psychic! If the drinks aren't being filled up or your meal is waiting in the window for someone to get it for a long time or you asked for a side salad and the wait staff keeps forgetting- then you can blame the waitress. It's not their fault if the cook messes up!

dulcineasnicklefritz101 · March 2015

Pregnancy brain SUCKS! Hormones SUCK!

A little venting today....
Last night I was happy to be at work waiting on guests. I was happy to take care of them, and I didn't think I even had a pregnancy brain moment..or not. Apparently.

Obviously I'm not used to all these hormones and emotions, and I don't know how to deal with them, because I couldn't stop crying when I was done with the night and I made 12 dollars total. In 4 hours. I got $5 on an 85 dollar check. $2 on a 30 dollar check...it kept happening. Not one person all night told me I was doing anything wrong, or that I forgot something.

Why is that ok? All night I was happy and cheerful, and I did my job better than probably all of my first trimester combined! So why the crappy tips?? Why is this pregnancy making it harder to make money? I can't raise a baby on 7% tips from the whole night, Much less pay bills!

All these emotions are so stressful. If I don't get any feedback from you while you are dining in, how am I supposed to fix the problem? Or how am I supposed to read your mind? WHAT DID I DO WRONG LAST NIGHT?

irenejean · March 2015

@dulcineasnicklefritz101 I'm so sorry your customers did that. Pregnant or not, I'd be really upset about that kind of tipping too! That makes no sense to me, at all.

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