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May 2015 Moms
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When the patient is smarter than the hospital

lgsdesignerlgsdesigner member
in May 2015 Moms

I get a call from the hospital telling me my NT Scan is being changed from noon to 1pm tomorrow. Fine.

2 hours later, I get ANOTHER call from the hospital, but this time it’s pre-registration. First of all—they can’t find me in their system. Then—after 6 minutes of them searching, they find me but only find old appointments from years ago. After 12 minutes on hold—they find it but can’t figure out what “NT Scan” means. She goes “What is that, exactly?” I then explain to her. She then says “Is that even maternity-related?” I reply “Uhh. Yeah. What else would it be for?” (by this point, I’m becoming a sarcastic smart mouth)

She goes “Okay. Great. Now are you pregnant?”

*headdesk*

NOTE: This is one of the #1 hospitals for childbirth, and was the hospital used for TLC’s show “One Born Every Minute”.

Didn’t think they would be THAT dense!

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Re: When the patient is smarter than the hospital

  • jeep1019jeep1019 member
    Wow!!! I hope your scan goes well, hopefully someone more educated will be helping you!
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  • lgsdesignerlgsdesigner member
    jeep1019 said:
    Wow!!! I hope your scan goes well, hopefully someone more educated will be helping you!
    Ha! Yeah-- I sure hope so. I was on the phone for 25 minutes. Way too long for a pre-registration!
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  • alaw0729alaw0729 member
    I guess, if you were trying really hard to come up with a good thing to say about your conversation, you could say at least it was "just a registration person" you were talking to. Not being judgy of reg people, the ones that reg for me have taken it upon themselves to know what things I do and what they are for so they can assist in answer questions when I am busy or gone. This person was just, not all there today maybe. Thoughts to you for a good scan and surely the people doing the test are not as dense as the pre-reg person.

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  • lgsdesignerlgsdesigner member
    @viola27 Yeah...possibly. But damn! Train your staff better before putting them on the phones!
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  • lgsdesignerlgsdesigner member
    @Prater2011‌ Very true. I hope the ultrasound tech has better sense.
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  • lgsdesignerlgsdesigner member
    Starbuck128 said:
    I'm going with LOL here because I really did laugh out loud at this post. I hope she hit "Enter" after all the work and actually submitted your registration info.
    Haha! I can't guarantee that. I will let you know tomorrow!
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  • samiamagirlsamiamagirl member
    Oh man, good luck with your scan! You may be the only one with a valid reason to post your ultrasound sound on the board later and ask if it's a baby- there's a good chance they may ultrasound something completely different.
    GBCB - Gone to the Dark Side
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  • texasmama15texasmama15 member
    I can't stand when they don't pay attention to the details! Super frustrating. At least you can laugh it off! :)

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  • SassyPants150SassyPants150 member
    I did legit LOL myself. Oyyyy.

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  • lgsdesignerlgsdesigner member
    samiamagirl said:

    Oh man, good luck with your scan! You may be the only one with a valid reason to post your ultrasound sound on the board later and ask if it's a baby- there's a good chance they may ultrasound something completely different.

    Haha! This is awesome.

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  • headovaheelsheadovaheels member
    Smdh that's crazy. I've worked with people like that. No matter how much we train them, some just don't get it. Even after a year they still seem new.
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