NWMR: Vent Cleaning service issues

snicksnack · August 2014

I posted a while back that I wanted to break up with my cleaning lady due to her being over priced and not doing a very good job for the money. We were going to do it when we moved, but my husband decided to keep her on until we found someone else. I have been so busy that I have not had time to look but today she just ticked me off. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

Last week we were out of town on our scheduled day and forgot to reschedule her service and did it with about 32 hours notice. I apologized and offered to pay her when she said she would not be able to book my timeslot on short notice. She does not have a policy staying you have to give x number of hours or pay, but I felt bad because it was on us to cancel knowing we would not be in town. I explained that we would be back this week and would put the check in the mail early this week, which I did on Monday after work, and would see her in two weeks. I also sent a text later in the day in response to her message with her address saying once again I was sorry and if she could fit us in this week to let me know. She sends me a text at 7 am today saying “I have not received your check and sorry I can’t fit you in this week.” That was the text word for word. I was taken back and to be honest pissed off by the first thing she says is she has not received the check given she knew I was going to mail Monday/Tuesday and it is Wed so she gave it one day to receive the check today’s mail would not have arrived yet and I am guessing she will receive it today. I wrote back telling her to contact me if she had not received it by the end of the week.

Since moving her girl has broken my new shower door, spilled tea all over my white carpet and chipped my wall. She denies the chip, never offered to pay for the carpet cleaning and got an attitude when told her we would send her the bill for my door and if her insurance needed anything additional I would provide. The door ended up being covered by the manufacture. Cleaning lady kept saying it must have been defective it never should have broke. So this text sent me over the edge. Should I call and tell her we have decided to discontinue her service or should I have her clean one more time and tell her in-person? I hate confrontation and really don’t know how to even approach this. Thanks for listening. Ugh I don’t know what I hate worse cleaning or finding a cleaning service. This is our third service the person I had before her retired L

ss+el · August 2014

Break up with her, and sheesh I'd be tempted to take her to small-claims court, though I'm not sure it would actually be worth it. She sounds like a disaster.

[Deleted User] · August 2014

She doesn't sound worth the hassle or the money. Stop using her.

Mustardseed2007 · August 2014

Text her right now and tell her you have thought about it and won't need her on a go forward basis anymore.

snicksnack · August 2014

Thanks everyone. @Mustardseed2007‌ I thought about texting but worried that may be too unprofessional. Hummm if another person thought texting was okay.... Ahhh I Probably just need to call lol

Mustardseed2007 · August 2014

The reason I say text is bc she texted you about your check and about the fact that she couldn't come to you this week. Apparently she thinks text is fine.

Eta: I would at least follow up a call with text or email to memorialize it in writing. Or even a letter since you have her address.

di0607 · August 2014

I wouldn't even bother notifying her about anything. You sent her a check and told her to let you know if she doesn't get it. You don't have another time set up so just let it go. If she texts you asking if you would like to reschedule, you just stay that unfortunately you found someone else that could fit you in and you don't need her services.

djm31012 · August 2014

i would send a text and say you will no longer be requiring her service. and quite frankly i wouldnt have sent a check in the first place. There is no policy in place saying you need to give certain notice, and it sounds like she actually owes you money. Why is she drinking tea at your house anyway?! Clean and leave.

litzo27 · August 2014

Text her. I would have broken up with her a long time ago - my cleaner broke something once and she was beyond apologetic about it. Frankly, i'm so mad at her for you for all this I would put a stop order for the check in the bank.

*sparky* · August 2014

If she has a key, then break up with her in person and get your key back. If not, and she has been using a security code or you have been leaving a door open for her, then fire her over text.

And I agree with a PP - why is she drinking tea while cleaning? FWIW, I would not have paid her for the cleaning you canceled either - that was a very nice gesture and she should be appreciative, not shitty about it.

Amelia4 · August 2014

Another vote to fire asap. If she doesn't have a key, I'd do it by text. And I, too, wouldn't have sent the check for the missed cleaning. Good luck; breaking up is always hard to do, even with cleaning ladies.

minirella · August 2014

I'd just text her saying you are discontinuing service. I will be doing that soon with mine because I haven't been entirely impressed. I'm a neat/clean freak so maybe I just keep it too clean. We've had her in the past, then she went to work somewhere for benefits, but it didn't work out so she just started her business again this summer. I thought that it would be nice to have someone do a thorough cleaning but she isn't doing a thorough cleaning. She also left 2 gashes in our baseboards (or maybe I should say she took out a pretty good chunk from 2 of our baseboards in separate rooms). Only explanation is that the vacuum was accidentally slung and hit them.

Sorry to hijack your thread, it has been on my mind after Tuesday's cleaning when I came home to find cracker crumbs still on the floor which I texted her about it cause I was running late and figured she was coming anyways and could take care of it. I pay her cash and wonder if she just walked in, took the money, and left.

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