Sorry ladies I know it's a pain. My stroller had a wheel defect and it had a huge recall. They usually will either refund or make some sort of fixing device. If you are good at complaining and getting through to people you maybe able to get the model year newer or a non effected stroller.
Less of a pain than getting your finger amputated! Ouch!
I want to know what the heck they were doing that caused the injuries. It had to be all kinds of "doing it wrong" (maybe?) - we have a BOB motion and it's easy peasy.
Re: Britax recall
*On 4.28.11 we said goodbye to our angel baby (D&E at 18.5 weeks)*