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August 2011 Moms
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I'm Chapped

MrsCase1MrsCase1 member
in August 2011 Moms
Prior to purchasing our home, we were told by our realtor that home warranties are a huge, painful joke.

She was right.

Our dryer isn't drying so I had to make a call. They were condescending to me, demanded payment up front, and then never returned my call. So, I called them back today and cancelled my appointment. They were rude to me. Again.

The nerve!

I should've been born 100 years ago. I miss customer service. When I worked retail, I always tried to be kind and helpful. Grrr!  
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Re: I'm Chapped

  • melissa0726melissa0726 member
    Ugh, that really sucks!!

    We always decline purchasing warranties for household appliances.  They always seem to be more trouble than they are worth!
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  • Monsieur_et_Madame_HaMonsieur_et_Madame_Ha member
    I feel for you. It just seems harder and harder to get decent customer service nowadays.
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  • MrsCase1MrsCase1 member
    melissa0726 said:

    Ugh, that really sucks!!

    We always decline purchasing warranties for household appliances.  They always seem to be more trouble than they are worth!

    The home warranty was paid for by the seller when we purchased. I always decline "protection plans" too!
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  • Rachey1082Rachey1082 member
    I guess I'm alone in this, but I've had three houses now and used the home warranty each time. We're calling about our roof tomorrow. I found it hassle free in the past and helpful.
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  • MrsCase1MrsCase1 member
    Rachey1082 said:

    I guess I'm alone in this, but I've had three houses now and used the home warranty each time. We're calling about our roof tomorrow. I found it hassle free in the past and helpful.

    Could just be that the woman I spoke to was a meany. A friend is coming by today to look at the dryer. If I need to call them back, hopefully I will get someone different.

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  • Rachey1082Rachey1082 member
    Mrs Case said:

    Rachey1082 said:

    I guess I'm alone in this, but I've had three houses now and used the home warranty each time. We're calling about our roof tomorrow. I found it hassle free in the past and helpful.

    Could just be that the woman I spoke to was a meany. A friend is coming by today to look at the dryer. If I need to call them back, hopefully I will get someone different.

    I hope you do!! We've always used the home warranty and it paid for itself over again. Good luck!!

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