Yet another airline rant

HisChamaoleGirl · July 2013

Yep, another one! I purchased SS tickets for visitation in March and since then the airline has changed flights around twice. This AM we left the house for the airport just to be told

1. SS flight was canceled and he will be flying ALONE to Guam.
2. The ticket I purchased for my mother cannot be found therefore doesn't exist.

Two hours later they are saying SS and my mother can leave this afternoon but will have a 12hr layover in CA. This makes SS a day late according to the CO and makes my mother miss her return flight. I am so pissed. They're still clicking away on the computer and I am adamant that I won't be paying for their mistake. I can't believe they didn't even notify us of flight changes ....

Littlejen22 · July 2013

Do you at least have a copy of your receipt? That is horrible. What airline?

HisChamaoleGirl · July 2013

Littlejen22:
Do you at least have a copy of your receipt? That is horrible. What airline?

Oh yes I do! I have proof that a ticket was purchased and a confirmation number.

So after standing inline for two hours with other unhappy customers we found out that there weren't enough people on the flight from DC to Houston so they cancelled it. No notifications were put out bc the flight was cancelled less than an hour before planned boarding. DH was able to get them new flights TOGETHER, but they don't leave until Monday. Yes there was a later flight TODAY, however my mom and SS would be in LA until Monday AM. To us it made more sense for SS to spend those two additional days (sat & sun) with DH instead of an airport hotel room with my mom.

BM is pissed. I can see why she'd be upset bc she misses SS, but no contempt charges can be made since DH was returning SS to her two days early (my moms work schedule) and now he will be on time. She DEMANDED to know SS original flight info (which she has) so she could call the airlines to confirm my story. Once she felt we weren't lying she wanted to talk to SS. No problem. However she was yelling at him that she was irritated bc he wouldn't be home when she thought it would. He had it on speaker so I heard her say that and I heard her say, but mom its not my fault the flight got cancelled. She asked how he felt about it and then blew up when he said "I feel happy bc I get two more days with my dad. Today we're going to a car show."

I feel badly that my mom has to take an additional two vacation days she wasn't planning for and I feel badly that BM is disappointed, but there's nothing we could have done to prevent this. I am glad that we aren't being charged for these changes.

HisChamaoleGirl · July 2013

*HiS ChAmAoLe GiRL*:
Littlejen22:
Do you at least have a copy of your receipt? That is horrible. What airline?
Oh yes I do! I have proof that a ticket was purchased and a confirmation number.
So after standing inline for two hours with other unhappy customers we found out that there weren't enough people on the flight from DC to Houston so they cancelled it. No notifications were put out bc the flight was cancelled less than an hour before planned boarding. DH was able to get them new flights TOGETHER, but they don't leave until Monday. Yes there was a later flight TODAY, however my mom and SS would be in LA until Monday AM. To us it made more sense for SS to spend those two additional days (sat & sun) with DH instead of an airport hotel room with my mom.
BM is pissed. I can see why she'd be upset bc she misses SS, but no contempt charges can be made since DH was returning SS to her two days early (my moms work schedule) and now he will be on time. She DEMANDED to know SS original flight info (which she has) so she could call the airlines to confirm my story. Once she felt we weren't lying she wanted to talk to SS. No problem. However she was yelling at him that she was irritated bc he wouldn't be home when she thought it would. He had it on speaker so I heard her say that and I heard her say, but mom its not my fault the flight got cancelled. She asked how he felt about it and then blew up when he said "I feel happy bc I get two more days with my dad. Today we're going to a car show."
I feel badly that my mom has to take an additional two vacation days she wasn't planning for and I feel badly that BM is disappointed, but there's nothing we could have done to prevent this. I am glad that we aren't being charged for these changes.

Oh and to answer your question the airline is United. There was NEVER any customer service issues before Continental merged with United. Continental is our only airline option for getting SS to BM so we really don't have any choice but use them since they merged.

Sigir · July 2013

*HiS ChAmAoLe GiRL*:
*HiS ChAmAoLe GiRL*:
Littlejen22:
Do you at least have a copy of your receipt? That is horrible. What airline?
Oh yes I do! I have proof that a ticket was purchased and a confirmation number.
So after standing inline for two hours with other unhappy customers we found out that there weren't enough people on the flight from DC to Houston so they cancelled it. No notifications were put out bc the flight was cancelled less than an hour before planned boarding. DH was able to get them new flights TOGETHER, but they don't leave until Monday. Yes there was a later flight TODAY, however my mom and SS would be in LA until Monday AM. To us it made more sense for SS to spend those two additional days (sat & sun) with DH instead of an airport hotel room with my mom.
BM is pissed. I can see why she'd be upset bc she misses SS, but no contempt charges can be made since DH was returning SS to her two days early (my moms work schedule) and now he will be on time. She DEMANDED to know SS original flight info (which she has)  so she could call the airlines to confirm my story. Once she felt we weren't lying she wanted to talk to SS. No problem. However she was yelling at him that she was irritated bc he wouldn't be home when she thought it would. He had it on speaker so I heard her say that and I heard her say, but mom its not my fault the flight got cancelled. She asked how he felt about it and then blew up when he said "I feel happy bc I get two more days with my dad. Today we're going to a car show."
I feel badly that my mom has to take an additional two vacation days she wasn't planning for and I feel badly that BM is disappointed, but there's nothing we could have done to prevent this. I am glad that we aren't being charged for these changes.
Oh and to answer your question the airline is United. There was NEVER any customer service issues before Continental merged with United. Continental is our only airline option for getting SS to BM so we really don't have any choice but use them since they merged.

Ita that united sucks. I was a frequent flyer w continental and it's been awful since the merger. United is one of the worst, next to northwest IMO.

Sorry you all have to deal w this and a crappy bm reaction on top of it all.

HisChamaoleGirl · July 2013

piffle42:
We've always flown Southwest when we've gone places as a family and have never had them change a flight. Web have had a gate change or delay and have always gotten a text. We give a phone number when we book so we can be notified of last minute changes.

DH has flown United for work and has had a lot of changes that usually screw with his schedule. We also had a huge issue last time BF saw DS, but that was because BF didn't notify me of changes that he knew about ahead of time. I had to call their customer service and they sucked. It's like they forget that without customers they'd all be out of jobs.

Also, even if SS ended up being late, I imagine it would be a stretch for it to be considered contempt since it's outside your control. What if there was bad weather? Would BM still try to make DS feel bad? I'm glad he's happy he gets extra time!

She really tried to make him feel bad even after I left the room he has the phone on speaker and she told me she heard BM naming all the things he was missing out on and his response was "I can do all that here at my dads house and more." Even though it was a bit snarky I am GLAD that was his response. I say that bc in the past years BM will push and push what he is missing out on until he is in tears and begging to come home.

twister22 · July 2013

*HiS ChAmAoLe GiRL*:
piffle42:
We've always flown Southwest when we've gone places as a family and have never had them change a flight. Web have had a gate change or delay and have always gotten a text. We give a phone number when we book so we can be notified of last minute changes. DH has flown United for work and has had a lot of changes that usually screw with his schedule. We also had a huge issue last time BF saw DS, but that was because BF didn't notify me of changes that he knew about ahead of time. I had to call their customer service and they sucked. It's like they forget that without customers they'd all be out of jobs. Also, even if SS ended up being late, I imagine it would be a stretch for it to be considered contempt since it's outside your control. What if there was bad weather? Would BM still try to make DS feel bad? I'm glad he's happy he gets extra time!
She really tried to make him feel bad even after I left the room he has the phone on speaker and she told me she heard BM naming all the things he was missing out on and his response was "I can do all that here at my dads house and more." Even though it was a bit snarky I am GLAD that was his response. I say that bc in the past years BM will push and push what he is missing out on until he is in tears and begging to come home.

What's the point of BM being such a b!tch?! That woman is wacko. It's not like this was something that DH or SS had ANY control over, and it's not like any amount of BM's "you're missing this" is going to make SS magically come home sooner.

I'm sorry you're dealing with this crap.

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