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August 2013 Moms
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Righteous Pregnant Hellfire

rfrazier611rfrazier611 member
in August 2013 Moms

We are moving this weekend, and I just had this conversation (abridged for your reading pleasure) with a Time Warner sales rep.  I am going to lose my sh!t if this is just a preview of how this weekend will go.

Sales Rep:  Ok, I will help you set up the online order and we will put it on hold until the old account is cancelled.
Me:  Ok!
SR:  Are you at the address of your new account?
Me:  ...No.
SR:  Oh.  How are we supposed to set up your account if you are not at the new address?
Me:  Huh?  I don't know...  I thought you guys were the experts?!?
SR:  Please hold.  *Puts me on hold for 2 minutes*  I am sorry, we cannot set up your account because you have to put in your information online.
Me:  Ok.  Let's do that then.  Where do I start?  I am online right now.
SR:  We can't do that if you are not at the location of the new account.
Me:  I'm sorry, I don't understand.  Please help me understand.  Why does it matter if my butt is in one place or another if we are entering it online?
SR:  Because I cannot enter your personal information for you.
Me:  So... you want me to leave a house where I have internet, go to a new house where I DON'T have internet, and somehow enter my information over the internet at the new internet-less house?
SR:  No.  Your location doesn't matter.  You have to enter your information yourself.
Me:  But I thought you were going to help me set this up...  what?

After that I gave up.  I managed to not be any more rude than saying "butt" but it was REALLY hard.  Hooray for moving.

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Re: Righteous Pregnant Hellfire

  • Texasmomma13Texasmomma13 member
    I detest calling customer service for anything. I almost always loose my sht!
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  • MitsB707MitsB707 member
    That just hurt my head. I have Optimum, which is part of Time Warner, and never had that many issues. Maybe try calling back, getting a new rep, and telling them you just have to transfer your service to the new place and need to know what to do? That sucks though.
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  • rfrazier611rfrazier611 member

    imageMaritza707:
    That just hurt my head. I have Optimum, which is part of Time Warner, and never had that many issues. Maybe try calling back, getting a new rep, and telling them you just have to transfer your service to the new place and need to know what to do? That sucks though.


    The best part of all of it is that WAS my second call to get a new rep lol!
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  • WildRumpusWildRumpus member
    Did they maybe just mean "do you live at the new address" or "do you have the new address"? Seems like it was overly complicated...
    Ezra James 08/22/2013  <3
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  • magdalina.hmagdalina.h member
    The whole thing sounds like poor communication all around.
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  • 13itchyBride13itchyBride member
    I always flip my lid with idiots like that! Pregnant or not
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  • MitsB707MitsB707 member
    Ouch.  That really sucks then.
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  • Millie1984Millie1984 member

    imagemagdalina.h:
    The whole thing sounds like poor communication all around.

    Agreed. 

    After 1.5 years TTC, IUI #2= BFP 12/2/12

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  • lyndz333lyndz333 member
    Ugh I feel for you! Time Warner has notoriously hideous customer service IMO. I once sat on hold for 50 minutes just to ask a question about my bill!
    BFP #1 - 12/7/2012 - EDD 8/14/2013 - DD born 8/17/2013
    BFP #2 - 3/31/2014 - EDD 12/6/2014 - Natural miscarriage on 4/28/2014
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  • Ktbug613Ktbug613 member

    I think maybe you misunderstood her, I don't think she needed your butt to be at the new address to enter the information. I think She just needed to know if you already lived there (or had access to the house) in order for someone to come out and set it up.

     

    If im wrong, thats the silliest thing I have ever heard! 

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  • ktbear9512ktbear9512 member
    Yuck. Maybe call back and ask for a supervisor? GL!!
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  • WheeLinTheSky3WheeLinTheSky3 member

    my number one solution for incompetent/rude CS reps...

    "ok great, can I speak to a supervisor please?".  If you dont get anywhere with the rep, the supervisor is usually a better bet. 

     

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  • amarissa85amarissa85 member
    I really try not to blow up on customer service reps because I worked call center for 3 years where I was an escalation supervisor but I have in occasion flipped my sh!t for the occasional douche nugget.
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  • TrueBeliever925TrueBeliever925 member

    When we moved into our house three years ago I called Fairpoint (New England version of Verizon) and said that I wanted to do the bundle with DirecTV. The guy at Fairpoint sets EVERYTHING up for me including the installation dates for DirecTV (it was the first Monday we were there) and Fairpoint (it was the Wednesday after). After a little bit of himming and hawing because we wouldn't have a phone for 5 days (+ no cell service. LOVE Vermont!), I just agreed to it because he said it was the only time they could do the service. 

    Fast forward to when DirecTV came to install satellite for us... The installer needed to use our phone to call and set something up. "But we don't have a phone yet..." The poor guy had to drive 5 miles down the road to pick up a bar of signal and drive back, only to get my husband to go back down the road with him so my husband could explain the situation that we didn't have a phone yet. Five hours later (8:30 pm) we had TV. :D

    It was awful.  




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  • PB102012PB102012 member
    What the?! Wow.... so you can only enter your information if you are physically sitting in the house hm? Gotta love it.

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  • kcbv123kcbv123 member
    This is the main reason I hate moving. Last time we moved, they would NOT stop billing us for internet at our previous address. So every month I had to call and tell them we didn't live there any more, and every month they would send us a check giving us our money back (we did direct deposit, so it was automatically taken out). Also, I called them the other day and they haven't changed my maiden name. It's only been two years. And I've filled out the paperwork on three different occasions. UGH. I try to be polite since that would suck as a job, but GEEZ!
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  • beckyanddonbeckyanddon member
    imageKristin030:
    my number one solution for incompetent/rude CS reps...
    "ok great, can I speak to a supervisor please?".nbsp; If you dont get anywhere with the rep, the supervisor is usually a better bet.nbsp;


    I always do this if I'm not getting what I need or they don't understand. It usually works.
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