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Vent: I HATE my former RE's office

IBackBevoIBackBevo member
in Success after IF

I have been waiting for FOUR months to receive a letter from them to go along with my insurance appeal.  The first time I called was December 7th.  They told me they would give me a letter.  I called back every couple of weeks after that.  In February, I made two seperate written requests (both over a page long, single spaced) detailing what the letter needed to say and even providing cites to the medical records to back up what I was saying. Heck, they could have just cut and pasted my letter for all practical purposes. Still, I never got the letter.   I have been calling them weekly and getting the run around over and over and over again.

Finally, after my husband (who is a physician) calls and I get the letter.  It is one, short paragraph and contains numerous inaccuracies...inaccuracies that aren't even consistent with their OWN medical records. By way of one example, it states that I was seeing the RE for 2 (yes TWO) months of infertility.  Um, no. I did not go running to the RE after TTC for two months.  I have no idea where they got this.  I don't know if that is supposed to be "12" instead of 2 abd they left the 1 off...

And there are other inaccuracies, too.  It is so bad, I don't even feel like I can submit it to the insurance company...it certainly doesn't help my case. 

I freaking hate them.  They have screwed up so much. Due to their incompetent billing department, I will probably be stuck with about $4k in infertility testing that unequivocally should have been covered under my insurance.  And I won't even get into how poor my experience was when I actually went there...how I got an infection after my HSG and couldn't even get in touch with anyone for a simple antibiotic for several days and was in horrible pain.  How when I had a concern about the IUI being too late, a nurse told me that the egg lives 3-4 days after ovulation. How it took me several days and dozens of phone calls to get a refill on my progesterone that was sustaining my pregnancy and my husband eventually had to go up to the office to get it...which was 30 minutes away.

IF DX: DOR & Fragile X pre-mutation carrier
2011: FSH 13.3 & E 99; AMH 0.54 2nd FSH 6.2 E 40's AFC: 8
BFP from Clomid/IUI ~ Pre-e and IUGR during pregnancy ~ DS born 9/4/12
Feb./March 2013: AMH less than 0.16 (undectable) and AFC = 4;
BFP from supps ~ DS#2 due May 2014

May 2014 January Siggy Challenge:
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Re: Vent: I HATE my former RE's office

  • imoveritimoverit member
    I would be pissed. Dont stop fighting though. Ive been in situations before when insurance gets all screwed up and Finally things worked out. FX that the same will happen for you. Id have your DH call them again and have them write a new letter with the
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  • TJ1979TJ1979 member
    I Hate that clinic too. Boo jerk faces!
    TTC with PCOS since November 2009
    IUI#1 Femara/Ovidrel (cd 3-7) = BFP, m/c
    IUI#2 Femara/Ovidrel (cd 5-9) = BFN
    IUI#3 Femara/Ovidrel (cd 3-7) = BFP!
    beta #1 11/23 = 270, P4 = 75
    beta #2 11/28 = 2055
    Our daughter E was born 7/29/2012!
    Surprise, our 2nd daughter P was born 5/22/14!
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  • SaraevhSaraevh member

    That is beyond ridiculous.  What a pain in the a$$.  

    I chuckled when I read that a nurse told you an egg lives for 3 to 4 days because I had a nurse tell me that even if my beta on Friday was only say 300 (it was 145 on Monday so by Fr

    *My Loves, My Life, My Littles*

    02/18/11, 05/24/12 and 12/03/13



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  • IBackBevoIBackBevo member
    Well, I have already submitted my written appeal with supporting medical records (which was like 200 pages or so) about a month ago and the office of employee benefits was holding it waiting on this letter from the RE's office.  But after getting it,
    IF DX: DOR & Fragile X pre-mutation carrier
    2011: FSH 13.3 & E 99; AMH 0.54 2nd FSH 6.2 E 40's AFC: 8
    BFP from Clomid/IUI ~ Pre-e and IUGR during pregnancy ~ DS born 9/4/12
    Feb./March 2013: AMH less than 0.16 (undectable) and AFC = 4;
    BFP from supps ~ DS#2 due May 2014

    May 2014 January Siggy Challenge:
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  • IBackBevoIBackBevo member
    imageSaraevh:

    That is beyond ridiculous.  What a pain in the a$$.  

    I chuckled when I read that a nurse told you an

    IF DX: DOR & Fragile X pre-mutation carrier
    2011: FSH 13.3 & E 99; AMH 0.54 2nd FSH 6.2 E 40's AFC: 8
    BFP from Clomid/IUI ~ Pre-e and IUGR during pregnancy ~ DS born 9/4/12
    Feb./March 2013: AMH less than 0.16 (undectable) and AFC = 4;
    BFP from supps ~ DS#2 due May 2014

    May 2014 January Siggy Challenge:
    image
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    Report Reply
  • SaraevhSaraevh member

    SERIOUSLY!  I couldn't agree more.  It blows my mind. 

    *My Loves, My Life, My Littles*

    02/18/11, 05/24/12 and 12/03/13



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  • Dragonfly1226Dragonfly1226 member
    How infuriating! I hope your appeal goes through without it!
    image
    Unexplained Infertility

    After two Clomid cycles, three injectable IUI cycles, two IVFs, two miscarriages, and one lap surgery, IVF #2 has brought us our little boy!

    Baby Birthday Ticker Ticker

    TTC #2
    After months of being postponed or cancelled, FET #1.3 (Natural FET) brought us twin girls!

    Baby Birthday Ticker Ticker


    Surprise! Baby #4 is due in March!
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