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August 2011 Moms
MrsCase1
member
Short Rant
MrsCase1
member
I hate when you call customer service and get someone in a foreign country. Their English might be proficient but something alwayssssss seems to get lost.
Thanks, Big Bank, for making my life more difficult this morning.
This discussion has been closed.
Re: Short Rant
Boo!!
I've been pretty dang lucky with customer service lately. I can't believe it. Sorry you've got the short end of the stick on this one. Have you guys thought about transferring to a local credit union? Perhaps? Maybe? No? Just a thought...
Boooo!
I try and do live chat instead of a phone call whenever the option is available. It might take a bit longer to type everything out, but in the end, it does make things clearer.
I hate this too!
If you have KROQ did you hear that skit where they make fun of how they act like they are here in the USA? So funny.
Going on a tangent here...
I used to work for a large Swedish furniture chain (not naming names or anything...) While I was there, we went from having people in each store taking calls to centralizing everything through the call center. So regardless which store you'd call, your call would be answered by someone in the call center.
That was a fairly new thing back then (10+years ago) and management was adamant that the clients must NOT know they were not actually calling the store.
I remember one call in particular. The woman had gotten lost trying to get to our Toronto store, and I was frantically going over my map (we didn't have internet access, so I couldn't do Mapquest) trying to figure out where the heck she was and how to get her to the store. I had to lie and tell her "I'm sorry I just moved to the area so I don't know my way around that well yet". It was horrible.
Management eventually realized how bad that approach was and we all got a hang of things. But man, those first few weeks? Yuck.
Ugh! I hate that too. Mama Ha is right, live chat is the way to go, when possible!
I used to supervise a purchasing team for a large US-based company, including a call center. When my company moved the call center offshore, our client was SO adamant that their callers did not know they were calling outside of the US or Canada. It was so tough to keep under wraps!