Direct TV (NBR)

CartersComing1212 · December 2012

I just want to spread the word, and maybe save someone from making a horrible mistake. If any of you are thinking about ordering Direct TV please, please reconsider. This is my 8th day in a row on the phone with them. I have spent over 12 hours and spoken to 18 different people and have yet to get anywhere with them. If you do sign up, please know that they keep any and all credit cards on file and will charge them at random times, without your permission and getting a refund is proving to be impossible. They will even charge you if they are unable to set up service (my parents live in a wooded area and they could not get a signal - they were still charged over $400 and it took them 6 months to get a refund). The Sunday football package is not what they advertise (you need an upgrade to get the Sunday football deluxe package) and if you happen to move it is a $300 movers edge fee. $300!!!!!! We moved and had no choice but to continue their service since we are in the middle of a contract and it took them a week of no call no show appointments to get us set up in the new house. They then double charged my credit card and are refusing to do a refund. Every employee has a different answer and they all flat out lie then transfer you someone else who tells you they were lying and gives you a different answer. ok end rant. Save yourself the stress and avoid Direct Tv at all costs!

calico61979 · December 2012

My husband used to work for Chase in the fraud department and they got calls all the time because Direct TV would try to take money out of people's account and it was terrible. If you don't return items to them, they would charge like $800 or something crazy and would continue to do so. Every amount was astronomical. I am sorry you have to deal with this!!!!!

JessAnnJ · December 2012

We have had no problems with direct tv and had more problems with dish, but we have not moved. If you haven't tried this yet immediately ask to speak to a supervisor. If that person does not resolve your problem ask to speak to his or her supervisor.

LittleFish1 · December 2012

Definitly talk with supervisor, if they say the person is in a meeting, ask for the next supervisor up. Hope you arendocumenting everything you are being told and times called, and who you talk to, etc. Writing a letter explaining the situation, including a copy of the documentation and ccing it to a local station's consumer reporter might be helpful. Ubfortunately the satellite people are contracting work out and do not necessarily do as good as they used to at customer service.

SummerOH · December 2012

We have DirectTV and love love love them. Time Warner, on the other hand, was AWFUL as was Dish. Dish actually drilled into our HVAC system and ran lines through it for some inexplicable reason. Thank God it was during the summer and my husband found it very soon. Dish had to pay for it to be repaired and the tech said had it been winter with the heat on we could've been looking at carbon monoxide poisoning!

It really just depends on your personal experience. Pretty much all cable providers have a decent level of suckage.

FBB1234 · December 2012

We have actually had a better experience with DirecTV than we had with Comcast so far (switched when we moved last August), but we are still in the honeymoon period, so I am finding some wood to knock on.

I agree that pretty much all cable providers have universally bad customer service, and I would add internet and cell phone providers too. It's amazing how much a call to one of those customer service numbers can ruin your day.

Want a personalized experience?

Direct TV (NBR)

Re: Direct TV (NBR)

Choose Another Board

Search Boards