Work vent - feel free to ignore

kj07 · August 2012

Our IT initiated a web-based service request program about 6-12 months ago. Prior to that, we submitted all our requests in email to our front desk staff and they coordinated with IT. With the new system, it was drilled over and over that we were responsible ourselves. Okay, that's fine.

Last Wednesday I submitted a request because my BB stopped receiving emails. No response from IT (not unusual) so I called this morning to find out the status because I'm in the field for the rest of the week and being without email access is particularly challenging.

The IT rep came down, looked at my BB, and said he needed to take it to get it fixed. Again, that's fine. But then he just came back down because the department's communications coordinator now says that any BB requests need to go through our front staff and be emailed. Argh, really? Then what is the point of having the big web-program. And if this change was made, when was it communicated to everyone? I'm so annoyed.

Whiny vent over.

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lulu8109 · August 2012

So annoying! I get so irked when stuff like that happens. Hopefully at least they can fix your BB soon!

GrayGhost13 · August 2012

Ughhh, that's one of my pet peeves. I hate when a department rolls out an initiative then rolls it back just as quick. It takes time and energy to create behavior change in users, so you shouldn't jerk them around by changing systems or policies all the time.

jillybean800 · August 2012

Haha, being in a public school, this happens to us all the time! New program initiated, then taken away just as quickly as it came! It is really irritating, so I feel ya!