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I think my blood pressure is 380/250! (NBR vent!)

mistresscoxmistresscox member
in 2nd Trimester

OH MY GOSH I HATE HATE HATE COMCAST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!  

Arg!  I just have to get this out somewhere-I swear I am about to scream every profanity known to man at the next person I have to talk to about this!

We recently moved and cancelled our service with Comcast.  They sent us a bill claiming that we never returned their equipment.  I called and told them that we never had the equipment so there should be no charge.  They opened an "investigation" into the matter.  After a week I hadn't heard anything so I called and followed up, and sure enough they found out that we didn't have the equipment and that the charge would be taken off our account.  

Next thing I know we are getting a statement from a collections agency stating that we owe comcast for the equipment.  I called comcast, supposedly got it all taken care of and they would let collections know.  Got a call from collections again last week asking for money-called comcast AGAIN, spent over an hour on the phone with them.  Again was told the charge had been taken off and that collections would be notified.  Got a call AGAIN this morning from collections, and now I'm on hold AGAIN with comcast!  I asked for a supervisor right away this time and the person that answered the phone made me explain why I want a supervisor 3 times before placing me on hold to talk with a supervisor!  This is effing ridiculous!    I am not typically a violent person, but I'm gonna stab some biches soon!  GRRR!!!!!!!!!!!!!!!!!!!!!!!!  I freaking HATE COMCAST!   

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Re: I think my blood pressure is 380/250! (NBR vent!)

  • dande2129dande2129 member

    LOL I just read the title and thought "Um... there's no way."

    How did you never have the Comcast equipment? I'm not sure how Comcast works that you wouldn't have their router or cable box.

    It may just be a delay between the collection agency and Comcast. I'd ask for proof (or something) to be e-mailed to you indicating that they have sent the information TO the collection agency regarding your account. Then, when the collection agency calls again, advise them of this and then request to send any/all documentation outlining what Comcast told you/showed you.

    I don't blame you for being angry--- I wouldn't want something on my credit report that wasn't my mistake to begin with.  

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  • kerbear135kerbear135 member
    Breathe! Make Comcast send you something in writing saying that you don't owe them anything, and then if you get any more collection calls, fax them the letter from Comcast...even if that doesn't work, and this shows up on your credit, you should be able to dispute it with the credit agency if you have in writing that Comcast says you owe them nothing.


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  • mistresscoxmistresscox member
    imagedande2129:

    How did you never have the Comcast equipment? I'm not sure how Comcast works that you wouldn't have their router or cable box.

    We own both the router and modem needed.  

    Of course I got off the phone with them and immediately received an automated "we want your feedback" call, which I was going to do but even that doesn't work!  It says push 1, I do, then nothing.  I called the number it says to call if I'm having trouble and "all circuits are busy."  This is just stupid.  :( 

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  • LoveIsOwlYouNeedLoveIsOwlYouNeed member

    imagekerbear135:
    Breathe! Make Comcast send you something in writing saying that you don't owe them anything, and then if you get any more collection calls, fax them the letter from Comcast...even if that doesn't work, and this shows up on your credit, you should be able to dispute it with the credit agency if you have in writing that Comcast says you owe them nothing.

    100 percent this. Based on how this is going, I really think you're going to need this letter.  I would have them email it to you so you have it right away, plus regular snail mail it.  Dealing with this kind of stuff stinks, especially when you're pregnant!

          



              

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  • QuintonsMummahQuintonsMummah member

    Were you ever charged monthly for the equipment? If so, then Comcast "thinks" that you had their equipment in the beginning.

    I would suggest trying to contact or get the number for their Executive Customer Care Department. They should be able to help you resolve this. 

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  • myskyegirlmyskyegirl member
    They tried to do the same thing to my husband and I.  Did you fed ex the items or drop them off?  If you fed ex them, see if you can get the confirmation or if you dropped them off, hopefully the office will have the paper you signed.
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  • buggirl72buggirl72 member
    Send a letter to the collections agency formally disputing the charge and letting them know that comcast has admitted this was in error and zeroed out the account. I would also let them know that if this appears on your credit report, you will pursue legal action. As PPs have said, have comcast send you something in writing saying that you do not owe these charges.  You ultimately will need this if everything continues. In a month, run your credit report to make sure this is not showing, if it is, dispute it and go from there.

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  • sesigssesigs member

    Oh I feel your pain! I have used Comcast for several years in two different states (only option unfortunately) and I have never NOT had a problem with them. We just moved and had trouble getting the cable connected ourselves so they sent someone out and the guy proceeded to sit on our couch and put his boots up on our coffee table while working. Ugh.

    I can't believe they sent you to collections ... this is the last situation you want to feel stress in! I hope it gets figured out soon so no b!tches get stabbed Wink 

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  • ReeceFamilyReeceFamily member

    Just say NO to Comcast (thank god I live in a community that has Surewest).  Have you noticed that in television ads now they refer to themselves only as Xfinity, with "Comcast" very small at the bottom of their screen? Hmmmm, could it be because the crappy customer service and crooked business practices have tainted their brand name so badly they are having to re-brand?

    Everyone else gave good practical advice...I'm just hear to sympathize.  Never, ever use Comcast if you can avoid it. 

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  • mistresscoxmistresscox member

    Thank you all for the encouragement.  Fortunately I made it through another day without reaching through the phone and stabbing someone.  :)  I don't know why but I didn't think about getting something in writing from Comcast.  I will call them tomorrow and get that since supposedly this will be cleared up by then.  

    Unfortunately comcast was all that was available where we were last, but they were problematic the whole time we had them.  If I can help it we will NEVER be comcast customers again (and that was even BEFORE all this started!).   

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  • ComcastMarkComcastMark
    Hello there - i'd like to help in making sure this is addressed. Please contact me, provide your account info, your contact number and a link to this page (for reference) if you are interested in my help. 

    Thanks,

    Mark Casem

    Comcast Corp.

    National Customer Operations

    We_can_help@cable.comcast.com

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