Nordstrom returns - NTR

taphap123 · June 2012

I recently bought at bathing suit for $110 at Nordstrom. I wore it over the weekend. I now see the exact same suit on sale on site like Gilt for $39. I'm so upset. I want to buy the suit online and then return it to Nordstrom with the receipt for the original suit. I'm having trouble deciding if it's unethical, though.

I called Nordstrom and they do price match but only for brick and mortar stores, not online retailers. WWYD?

JungleJulia · June 2012

Is it unethical? Yes. Have I done it before? You betcha! I did it with Lord and Taylor over the winter when I bought a rotheschild coat on sale then found it at a steeper discount online. Like you, It was a substantial discount, so that's why I did it. Otherwise, I would have sucked it up.

IrishEyes0530 · June 2012

Inkogneetoh:
You could call Nordstrom's and ask what their policy is about it. If you bring in a print out of the sale one and the receipt for the one you purchased they may refund you the difference. A lot of stores are doing that now.

You could try this, but I would totally just buy it online then return it to the store. Sure, it may be unethical, but that's a huge difference and these are hard times!

MrsMommyQ · June 2012

I'm going to jump in here and ask another unethical question.

Similar thing happened to me. I bought a dress at Nordstrom for $178. Had I bought the same dress at Lord & Taylor it would have been $144. However Lord and Taylor does not have my size.

If I buy the wrong size at Lord & Taylor, can I then return that wrong sized one to Norsdtrom or will the receipt for Nordstrom show the size?

JungleJulia · June 2012

MrsMommyQ:
I'm going to jump in here and ask another unethical question.
Similar thing happened to me. I bought a dress at Nordstrom for $178. Had I bought the same dress at Lord & Taylor it would have been $144. However Lord and Taylor does not have my size.
If I buy the wrong size at Lord & Taylor, can I then return that wrong sized one to Norsdtrom or will the receipt for Nordstrom show the size?

From previous retail experience, *usually* every size & color carries its own sku. So a red size 8 top will have a different sku from the exact same top in a size 6. The receipt will have the sku printed on the receipt. However, nordys has awesome customer service so if you can show that l&t has the dress for a cheaper price, they will honor that price, even if your size isn't currently in stock at l&t.

MrsMommyQ · June 2012

JungleJulia:
MrsMommyQ:
I'm going to jump in here and ask another unethical question.
Similar thing happened to me. I bought a dress at Nordstrom for $178. Had I bought the same dress at Lord & Taylor it would have been $144. However Lord and Taylor does not have my size.
If I buy the wrong size at Lord & Taylor, can I then return that wrong sized one to Norsdtrom or will the receipt for Nordstrom show the size?
From previous retail experience, *usually* every size & color carries its own sku. So a red size 8 top will have a different sku from the exact same top in a size 6. The receipt will have the sku printed on the receipt. However, nordys has awesome customer service so if you can show that l&t has the dress for a cheaper price, they will honor that price, even if your size isn't currently in stock at l&t.

WOW thank you so much for your response. I'll head to Nordstrom and see what they say!

sosoph · June 2012

taphap123:
I recently bought at bathing suit for $110 at Nordstrom. I wore it over the weekend. I now see the exact same suit on sale on site like Gilt for $39. I'm so upset. I want to buy the suit online and then return it to Nordstrom with the receipt for the original suit. I'm having trouble deciding if it's unethical, though.
I called Nordstrom and they do price match but only for brick and mortar stores, not online retailers. WWYD?

The suit was worth $110 when you bought it, and again when you wore it. It's unethical to do what you're proposing. You're upset that you missed out on a good deal, but that doesn't change the value you assigned to the suit when you bought and wore it.

MNgirl326 · June 2012

As an employee and profit share holder of Nordstrom. This conversation bothers me. It's unethical and wrong.

schnappycat · June 2012

sosoph:
taphap123:
I recently bought at bathing suit for $110 at Nordstrom. I wore it over the weekend. I now see the exact same suit on sale on site like Gilt for $39. I'm so upset. I want to buy the suit online and then return it to Nordstrom with the receipt for the original suit. I'm having trouble deciding if it's unethical, though.
I called Nordstrom and they do price match but only for brick and mortar stores, not online retailers. WWYD?
The suit was worth $110 when you bought it, and again when you wore it. It's unethical to do what you're proposing. You're upset that you missed out on a good deal, but that doesn't change the value you assigned to the suit when you bought and wore it.

I agree. Not to mention the fact that it's a bathing suit, which is essentially an undergarment. Gross IMHO.

groovygrl · June 2012

schnappycat:
sosoph:
taphap123:
I recently bought at bathing suit for $110 at Nordstrom. I wore it over the weekend. I now see the exact same suit on sale on site like Gilt for $39. I'm so upset. I want to buy the suit online and then return it to NordsFTtrom with the receipt for the original suit. I'm having trouble deciding if it's unethical, though.
I called Nordstrom and they do price match but only for brick and mortar stores, not online retailers. WWYD?
The suit was worth $110 when you bought it, and again when you wore it. It's unethical to do what you're proposing. You're upset that you missed out on a good deal, but that doesn't change the value you assigned to the suit when you bought and wore it.
I agree. Not to mention the fact that it's a bathing suit, which is essentially an undergarment. Gross IMHO.

I think she was going to return the new one, not the used one.

But yes, unethical. I agree to the taking them proof of the online price &seeing if they'll honor it. You never know.

schnappycat · June 2012

Oh, sorry. I misunderstood. Still, I think it's unethical.

cynnichinny13 · June 2012

Seriously guys. Nordstrom is super easy. They thrive on customer loyalty. You can take the (original) suit and the tag back to the store, bring a print out from whatever online store with the competitive price. If they won't price adjust it for you then tell them you would like to return it. Get all "customers always right!" on them.

I use to work there, I did many adjustments because I worked at Nordstrom. If its the same brand, same season, it should be the same price.

/gavel

ETA: and jungle is right. You would stir more sh!t bringing the wrong size in with a different tag than just bringing in the original to get an adjustment ( they go off of the UII which is the second sticker bar code they placed on the tag, its like having the receipt. It holds the original price, color, size, date, payment method, department, employee number). Personally as an employee who had to deal with stock and merchandising, if you brought in a completely different size item, I would be pissed.

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