we got new carpet installed yesterday. We opted for a low end carpet because our plan is to put hardwood throughout within the next few years but the carpet that was here was so disgusting (previous owners had dogs that peed in the house) So as I understand I am not getting a 'high' quality product, i don't think it was installed correctly. Last night I cut my toe on the tack strip at the threshhold between the hallway and my bedroom. The nails of the tackstrip are sticking up through the brand new carpet.
I have always had hardwood floors, so this carpet thing is new to me and this may be a completely stupid question, but I assume the tackstrip is not supposed to come through the carpet.
My husband is calling the company today, but with two kids and a LO on the way this is unacceptable in my mind....am I wrong?
Re: new carpet issue....?
even if the quality of carpet is low, they should still install it correctly.
not acceptable.