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August 2012 Moms
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What ever happened to "the customer is always right"?!

abbyfulabbyful member
in August 2012 Moms

Went to Subway, ordered a seafood sub. The girl has several sandwiches lined up, and puts pepperonis on one, I figure it's another sub for the person in front of me. Then she looks at me and asks "what kind of cheese?", I say "oh, is that mine? I wanted seafood.".

Should be end of discussion, right? Nope, she ARGUES with me "no, you said you wanted a pizza sub!", I say "no, I said seafood". She looked at me for a few seconds, dumps the pepperonis off and says "do you need a new piece of bread too?!" I told her the current bread was fine.

But geez! I worked fast food back in high school (Subway, ironically). If I would have misunderstood a customer, I would have APOLOGIZED, not argued with them!

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Re: What ever happened to "the customer is always right"?!

  • BemyselfandiBemyselfandi member
    I'm sorry, but all I can think of is pepperoni, now.
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  • gracie__rgracie__r member
    It seems like we see more and more of this every day.  DRIVES ME NUTS. 

    DH and I married 8 years. Mom of three, stepmom of one.

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  • MommyMelRNMommyMelRN member

    Good thing it wasn't me...I don't eat pepperoni and I would have made her get me new bread!  

     Seafood sub sounds really good right now.... 

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  • sfelix13sfelix13 member
    I would of said the current bread is fine but you can go ahead and throw the attitude in the garbage with the pepperonis.....  LOL
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  • ceereneephotogceereneephotog
    I worked at a icecream place for a few years, and I never argued with with people like that .. Although there were a few that I and others heard clearly but they tried to say they never said that lol.. 
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  • NJbaby2012NJbaby2012 member

    that sh*t is only on tv. lol

     

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  • JillwithaniJillwithani member

    imageBemyselfandi:
    I'm sorry, but all I can think of is pepperoni, now.

    Yep.  

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  • Sarah5683Sarah5683
    Very rarely is the customer considered "right" anymore. But that doesn't really matter in this situation. She was just rude. Even if you DID say pizza, you have every right in the world to change your mind and, as the person being paid to make whatever sandwich you want, she should smile and say "Okay, what would you like on that seafood sub?"
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