Do the fire marshall rules trump disability needs?
We have eaten out in a ton of places with both of the girls, even super crowded places. Normally we put P on a booster seat in a booth. If the booster seat is on a chair she 99% of the time falls out. She's taken some pretty hard falls. MAYBE if they could stap those seats to the chairs it would be different but they just sit there. Her balance is subpar to say the least.
So we went to a new place yesterday and they had booths, and they were maybe 15% occupied! It was the middle of the day, they had tons of open booths, away from tables and refused to sit us at one because they said M couldn't have a highchair. We could put M in a booster seat in the booth but she is no where near stable enough for that she has to be strapped in the highchair.
I got super annoyed short of screaming at them it's because my kid has a disability I just insisted and told them we had never ran into this problem before.
THEN they sat us at their biggest table (I kid you not) and still didn't give P a booster seat (probably bc I said it was going to be an issue when she fell out, lol) and I couldn't even reach Morgan to feed her. Literally 4 feet away from me on the opposite side of the table.
I just could not verbalize how mad I was and made it work because H really wanted to eat there. I sent the manager an email today because I was really upset by it.
So my question is, would YOU have made it a big deal? I feel like if we are paying to eat out AND they are not busy and MUCH better options to suit the girls needs were available we should have been given them. H of course insisted we were going to get spit in our food.
GAH!
Incase I didn't mention they said a highchair couldn't go on the end of the booth bc of fire marshall rules but I have NEVER ran into this before.
Re: stupid question **update**
This sounds like something that is enforced depending on where you go. I assume their reasoning is that the aisles should be kept clear in case of an emergency so a cluttered aisle does not intervene with a quick evacuation. I would also assume that there are certain booths where this is more of an issue then others. In the end, I would call the fire marshall for your town and inquire. I could see the "fire hazard" issue part of this argument on one hand but without having experienced this myself it seems ridiculous on the other hand.
FWIW, I have never been told that I cannot seat my child in a high chair at the end of a booth. If I was, and depending on how I was told and the mood I was in, I can honestly say that I would probably not give that restaurant any more of my business.
As for what I would have done? I either would have moved us all to a table or I would have left. I probably would not have made a huge deal about it unless I was in the mood for confrontation (which I typically am not). In the situation described above, I probably would have made a bit more of a stink though simply because it wasn't busy.
So do they turn away people in wheelchairs when all the tables are full and there are only booths available? My guess is that they didn't want to open up another section and have it messed up by kids in high chairs and the fire marshall is their go to fall guy.
If this is not the case, then I call bullshit. You could have had a corner or end of line booth and you would not have affected the access to any exits for the other patrons. What about tray stands? What about table busing carts? What about chairs from other tables that people do not push in all the way? All of these things could block access to an exit. I would contact the fire marshall and ask him to site the code section that states this. (There isn't one) Then you can tell him what an azzhat he is.
I am pissed for you and would have left DH to eat alone.
most restaurants won't let us use a highchair in a booth unless it's out of the walkway. They say it's too dangerous with servers walking by, especially the risk of something hot being dumped on the kid.
So we use a booster seat that we bring ourselves. It straps around the bottom and the back of the chair and is very secure.
https://www.amazon.com/Summer-Infant-Deluxe-Comfort-Booster-/dp/B000JVXZF2/ref=sr_1_6?ie=UTF8&qid=1337219083&sr=8-6
DS doesn't sit up well enough to rely on the highchairs and a booster is a joke.
We also have a hook on chair, but the waiters give us grief about putting it on the end of the booth, so we sometimes hook in on over the seats in the booth but it can be a pain.
https://www.amazon.com/Chicco-TravelSeat-Hook-Chair-Adventure/dp/B000YFY5U2/ref=sr_1_3?s=baby-products&ie=UTF8&qid=1337219149&sr=1-3
I guess I figured my kid has a disability and is not great at sitting so it's my job to provide for my kid, not everyone else's.
It also makes it easier because I clean it to my standards and don't worry about who was using those restaurant high chairs/boosters before us.
Bingo. You will run into this in other places (for example, strollers are not allowed, but wheelchairs are)--it is a frequent topic of conversation on another forum I frequent.
I sent an email to the manager listed on their website, I got this back today. Looks like I was right!
Mrs. D,First I would like to apologize for your visit. I am truly sorry. After
researching what was the reasoning for why you were told it was a fire
hazard to be sat at a booth with a high chair I found out that a manager
that is no longer with us gave the direction to the staff that it was a
fire hazard to be sat like that. Apparently it was at a place where she
once worked. Anyways I have gone back and given the staff the correct
information about how we seat our guest and this will definitely not be
a problem in the future. I am so glad you emailed me about this
situation. I'm sure it hasn't been pleasing to many people that were
given that direction. Again I am very sorry this happened and definitely
understand your frustration with your visit. Please except my apology's
and hopefully give us another opportunity in the future.
Jeff R
General Manager
LOL your point of view is very similar to mine on all accounts!
I'm ok with the dirty chairs, they are in the hospital/dr office on a weekly basis which exposes them to more crap than the chair most likely.
We have just NEVER ran into this before. Obviously if their are only tables available i don't freak out and wait for a booth. In the past few weeks Peyton took a few hard falls off the boosters on the chairs though. They were not busy at all and it just didn't make sense to me.
I know some people who bring their own boosters regardless, but we would need two boosters and that's alot to manage along with a diaper bag and two little ones.
wow..just wow!