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June 2012 Moms
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Etsy fail

ashleybrittonashleybritton member
in June 2012 Moms
I ordered a pillow from etsy and I'm just not happy with it. Mostly because the applicae (sp?) is not centered. I'm trying to love it but it's driving me crazy! Also, I asked for it to be on a pale blue cotton twill, but the fabric has a sheen to it.

What should I do? Do you think I should return the pillow to her and ask her to remake it with the image centered this time? I've never dealt with etsy returns before. Am I able to get it fixed?

12 dpo: HCG = 184 Progesterone = 34
14 dpo: HCG = 529 Progesterone = 24.6
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Re: Etsy fail

  • ashleybrittonashleybritton member
    Also, I asked for a grosgrain ribbon border and she used a shiny ribbon. I'm just not a fan of the sheen in the pillow and the ribbon.

    12 dpo: HCG = 184 Progesterone = 34
    14 dpo: HCG = 529 Progesterone = 24.6
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  • jen812jen812 member
    I would email her & tell her your concerns... See what she says.
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  • beck8008beck8008 member
    usually etsy people want to get good reviews so they will do what they need to make you happy and make it right- i would contact her- 
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  • SweetHurricaneSweetHurricane member
    I would contact her about it... maybe even offer to supply the materials yourself so you know they are exactly what you want.
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  • Katie829Katie829 member

    I would contact her. I ordered a card box from Etsy for my wedding. The thing came so damaged. She quickly fixed it.

    If the person refuses, you can always contact the Etsy people and show your dissatisfaction. 

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  • erindipityerindipity

    I've had very good experiences with folks on Etsy being eager to fix errors. I ordered an embroidered handkerchief for my wedding, for example, and I was very specific about the design and colors. The seller sent me the wrong design, and she was very apologetic for the mistake when I wrote her to ask for a refund. In fact, she both refunded my money AND sent another handkerchief with the correct design on it! It was too late to arrive in time for my wedding, but I consider that my fault because I waited until the 11th hour to order it in the first place. Anyway, I'm sure if you send the seller a nice note explaining the difference between what you ordered and what you received, she'll be willing to make it right for you.  Just remember when you email her that you catch more flies with honey than you do with vinegar. ;-)

     

    Good luck! Smile

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  • TnG05TnG05
    I would check out their return policy and either ask for a replacement or a refund. 
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  • Jessca77Jessca77

    Was it a custom order?  If so, they should have sent you an image of the finished product for your approval before shipping it.  That's what I've always done, and I thought it was a pretty standard practice.  

    If not, and it was something you ordered based on the pictures then I would send it back if it was misrepresented.   

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