Two years ago, we purchased a Samsung high efficiency washing machine. I use liquid fabric softener. I've noticed that lately, the fabric softener doesn't drain and just sits there in the little tray. Then, every maybe 10th load, it will work. I think maybe there is stuff gunked up in the tube that leads to the washer barrel? I was thinking about running some vinegar through some empty loads...
Noah (12~28~06) and Eli (8~5~10)

Re: Samsung washer help needed
we just got ours a few months ago so this hasn't happened yet, but I would try the cleaning thing. There is a self cleaning function on ours, but I can't imagine it's for more than the tub, but I don't know.