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XP: NER: Ebay question

greta&tessgreta&tess
in Eco-Friendly Family

So I have been buying Vintage Little Tykes pieces for my dd1 dollhouse that she is getting for xmas.  I had double of a few and was selling them on ebay becauses they go for a fair amount.

I sold a piece and they just emailed me saying it doesn't look like the same one in the pic and it is broken.

I had 2 and I'm not sure which one I took the pic of.  And I'm pretty sure it wasn't broken. 

I'm not willing to give her the one I have if the other one is really broken.  I know I should refund her.  But do I let her keep it or ask for it back?  I kind of feel like I'm being taken since I am new at selling.

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Re: XP: NER: Ebay question

  • thejennigirlthejennigirl

    I had someone try this with me once.

    Tell them you want a picture of the item e-mailed to you, and all the pieces back.  You will refund the money once the item is back in your hands.  That's how most stores do it.

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  • AmandaHearnAmandaHearn member

    ^^^^^ That sound EXACTLY like how it should be handled.  Don't settle for anything less.  Even tell them that you will refund return shipping once you have the "broken" item.

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