NBR - can I fix this damaged DVD?

amyinaustin · January 2012

Well, it's kinda baby-related b/c it's our Beauty and the Beast DVD. I've googled but I can only seem to find info on repairing scratches to the thicker/silver part of the DVD. For our issue, it looks like there is some discoloration (almost a burned look) in the clear plastic center where the hole is. When I try to play the DVD, it's just a pixelated mess and I can't get any of the menus to come up or anything because of the stuttering and skipping/etc.

I'm not really sure how it happened. DD is no stranger to getting into DVDs to take them in/out of the case even though she knows she is not supposed to - I'm thinking she might have cracked the center somehow (heck, sometimes those things are stuck so good in the box I worry that I will crack them while taking them out).

Any advice is appreciated!

mrs.wildman · January 2012

Not sure if I read about this here or on a blog, but Disney has a disk replacement program - https://www.disneystudioshelp.com/detail_TOPSUPP_DiscReplace__SUPPORT.html

amyinaustin · January 2012

AWESOME - thank you so much - I've never heard of that!

joyco · January 2012

My library has a super duper awesome CD/DVD repair machine and since I used to work there, I've asked them to fix some of my ruined CDs. My sister works at the downtown branch of the Austin library, I can ask her (if the Disney thing doesn't work) if she wouldn't mind repairing your DVD for you with their machine.

amyinaustin · January 2012

THanks Joyco - I'm going to try out the Disney return thing and then I'll let you know if we have any issues. I'm worried this one is ruined beyond repair b/c it looks burned/kinda warped in the middle.

Guess I'll have to ask DD to stop using a lighter on her DVDs from now on.

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NBR - can I fix this damaged DVD?

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