Who else can I call? (Tricare)

SmileyIsMe · December 2011

I am on Prime and have my referral. I called to set up my appointment. They have not received my referral. I had some trouble getting the referral in the first place and called the referral office. They redirected me to the 888-Navy-Med line, who then redirected me to Health Net Services.

I have been calling Health Net every day since last Friday. Each time they say they will re-fax my referral. I even checked with my doctor and gave Health Net the correct fax number. My referral is not getting there and I cannot set up my appointment without it. I don't know who else to call, since everyone I talk to seems helpful, but nothing is happening.

Would going down to the Tricare office help straighten this out?

meltoine · December 2011

Talk to the patient advocate at your base. You should be able to call the base operator and ask for him/her. I'm sorry you're having such a hard time.

SmileyIsMe · December 2011

Thank you for that response. I didn't know such a thing existed since I've never had this problem before.

This last time finally did it, though. They need to call my PCM and get their referral, though, so I still have to wait until Monday, which is what I was trying to avoid.

Would the patient advocate be the person to call to complain about this? I'm not usually one for complaining, but this appointment literally took me a month to get when my OB told me I needed to be seen within two weeks. To me, that is ridiculous when someone's health is in limbo.