Our SteamMop stopped producing steam. It may have been from it falling once when Evan was trying to move it (oops). Well, I called customer service to see what my options were as it is just under a year old and they are sending us a new one for $27 plus S&H. I am really happy about this. I have really missed using it the past month or so while we were trying to decide whether or not to buy a new one...I am glad that I called.