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beachgirl24
member
Grrrrr...Target registry, many problems, & their stupid new website integration!
beachgirl24
member
I've seen other posts recently (but can't find them on here now) about Target's new website integration, about them asking everyone to "migrate" their password, etc. I did that and was hoping I wouldn't have any problems.
Then I tried to return an item that was purchased for us off our registry, purchased online. Big mistake! I have been back to the store twice now, and still with no results. They say you have to login and print your "Gift Purchase Log" in order to return the item, except the stupid kiosk at the store won't recognize my email and password (although I am able to login online at home just fine) so I can't print the log!
When I go online at home to try to find and print this log, I can't find it. I also now cannot find anyway to edit my registry (I want to remove items so that I wont get stuck with things that I might change my mind about)!!
When I call the customer service ph# on the kiosk, it says "our registries are down at the moment. Please call back at a later date." Are you kidding me? Then when I press the option for online purchases, it says their office is closed. How convenient! I'm going to try again during business hours and see if I can get a live person and get this sorted out. But if I knew I was going to have this much trouble returning something that is ON our registry that was purchased for us online and shipped to us, I would never have chosen Target!
Is anyone else going through anything simliar and if so can you offer me any piece of sanity? I have 90 days from the date of purchase (July 1) to return the item I'm trying to return and at 8 months pregnant I dont feel like running back and forth to the store every week to see if maybe their registries and kiosks might be working this time....
(Same birthday, 2 years apart!)
This discussion has been closed.
Re: Grrrrr...Target registry, many problems, & their stupid new website integration!
I can commiserate...I too have had issues with the new website. Earlier yesterday I couldn't access my registry, nor the registry of my nephew that's getting married next month. Previous posters have suggested complaining on their facebook page. Apparently they've gotten real people to call them back regarding their complaints.
We had issues adding things to our registry online. When we went into the store with our completion coupon they ended up having nothing in stock that was on our registry, and they also told us that we couldn't add because their registry was down. They told us we could come back in a few days to try again. Um hello, the reason we went in over the weekend was because it was the time that worked for us!
When we went home to place the rest of our completion order we found that most of the items were on backorder on the website with no option to place the order anyways. What I've learned from this is I will NEVER register with Target again.
Here is what I was instructed to do by their customer service. I spent alot of time on the phone after my shower this weekend, but all is cleared up. I had an Amazon.com account.....now I just have a new Target account.
First, ignore the statement that their registries are down and continue through to get to a real person. Do NOT choose #3 on the phone....I believe you choose #1...I can't remember what the option actually is.
If you do not have the Registry ID# of your registry - get it. Either ask the person on the phone or find your original print out.
Create a new Target account.
Create a NEW Target baby registry. Add ONE thing.
Jot down that registry #.
Call customer service (press #1) and tell them you need to integrate TWO registries. Provide both registry #'s.
They will do it on the phone and it takes about 10 minutes for the registry to update.
My update was almost immediate. Haven't had a problem since!!!
I had problems with my registry weeks before they switched. It was showing two registries under my one email address with two different passwords. And they had different things on them! It was a total PITA.
My saving grace tho was the ONLINE customer service. Idk if I had a johnny on the spot but they answered my questions in literally minutes and I had the whole problem resolved within half an hour. Try emailing customer service.
And the new website SUCKS. I know there are always kinks but so far everything about it sucks. I couldn't get my registry up even after I spent 20 minutes trying to reset my password. And the website is all funky now, pics are too small, just weirdness.
Had this exact issue last week. Stood there for an hour until my feet hurt and I was hungry and REALLY cranky, and finally gave up. Dreading what kind of multiples I might get at my shower and not be able to return next week
Will have to try alkwalker's suggestion - thanks!
The problems I was having with the website seem to have cleared up, but when I went to the actual store to add a few little things, I couldn't access the registry through the kiosk. I'm going to try again tomorrow, simply because I'll be in the area anyway. This is really frustrating!
Ohhhhh tell me about it!! We (Thank GOD) had our showers right before this happen, but all our registry items got jacked up for my work shower. But this wasn't a huge shower. If so, I would have been pissed.
We did however get the wrong items sent to us when we ordered of the registry. After being on the phone with customer service and getting re-routed over and over for 45 mins Monday and Tuesday I finally called Wednesday (at work) and sat on the phone for 2 HOURS AND 5 MINS. RIDICULOUS!!!! But I told the guy that I was on the phone with that I'd prefer he did not transfer me or put me on hold and he fixed my problem. Apparently its a new platform they're using and to even access your old registry you HAVE to recreate your account. You can still use your old password (when it tells you to create a new one) but it was a mess. I openly told him how much the new website sucked and was 10x worse than the old one. Its not user friendly at all and its not neat and organized like it was ... it sucks! We finally got an email today that our items were being sent out correctly. Ugh...
Ugh I did not like target from the beginning, even before this website changed. I felt like I needed to add them as a place to register because they are convenient for family/friends. I would register for something online, it would be completely different in the store (pricewise), or the sheet would say its in aisle X and it wasn't there, etc. A mess!
As far as the new website goes, my issues are finally fixed. I'm just waiting for some nonsense when I have to return something.
OMG....the same EXACT thing is happening to me right now!! I have tried twice now to return something off my gift registry to no avail.
Basically, my Aunt made an online purchase from our registry and had it shipped to us for our shower. Per Target's return policy, all we would need to process a return was the packing slip (which states clearly at the top returns can be made at the store or online) and our email address.
See below:
"Returning a gift purchased on target.com" https://www.target.com/HelpContent?help=/sites/html/TargetOnline/help/returns_and_refunds/returning_online_purchases/returning_online_purchases.html
Yeah, that didn't work. Apparently, the barcode on either the packing slip or the item itself wasn't scanning properly and it wouldn't let them process the return. (The store employees mentioned that this happens ALL the time.)
So, the next step was for us to go to the kiosk and print out our gift registry purchase log. When we tried to do that, we were prompted to change our registry password due to Targets new web re-design. There was no way around this, we HAD to change our password to log-in. Now, this wouldn't have been a problem except that the instructions on how to change your password are sent to your email address (which you cannot access from Target's kiosk or any other computer at the store). My husband even tried logging into his email from his phone as we were standing there but that didn't work either. We were told that we would have to go home, access our email from our PC, follow the instructions to change our registry password, come back to the store, log into the kiosk, and then we would be able to print the purchase log. Quite the inconvenience. I tried to remain calm as I'm also 8 months pregnant .........and oh yeah, we were trying to return a travel system so it's not the easiest item to lug back and forth. I went home that night and changed my password.
I waited two days before returning to the store (which was yesterday). THIS TIME, I couldn't log into the Kiosk because the entire "edit" function on everyone's gift registry companywide was down. The store employees tried to contact someone from the gift registry hotline but were placed on hold for one hour. I asked the store Manager what Target was going to do to compensate me for these inconveniences. After all, it was a result of THEIR packing slip barcodes not working and THEIR web re-design. He said there was nothing they could do at the store level and gave me a few phone numbers to call (listed below). I finally, had them put the stroller back in my car and left. I'm now going to have to go back a THIRD time once their website is up and running again (which who knows when that will be) to try to return this thing.
The first three numbers below and the address to Guest Relations were given to me by the Store Manager. Dont' get your hopes up though. We called Guest Relations and she logged my complaint but couldn't tell me who it was being sent to, when it would be received, or if anyone would even acknowledge it by giving me a call back. I asked to speak to her Supervisor who took some time to read the complaint and her first question to me was "So, you were trying to make a purchase?". Clearly, the person that documented the complaint (outsourced, I might add) did not do a good job translating what had happened.
My husband called the gift registry hotline and talked to two people as well. Both of which said there was nothing they could do to help us. One even said that the stroller was non-refundable even though it said on the packing slip "returns can be made at the store or online". I swear, I don't know where they get these people.. Here is their gift registry return policy btw.
https://www.target.com/HelpContent?help=/sites/html/TargetOnline/help/returns_and_refunds/registry_return_policy/registry_return_policy.html
At this point, I'm going to write a letter to Guest Relations, write a letter to the Corporate address, and file a Business Business Bureau complaint. I suggest that you do the same. I find it horrifying that they are not willing to even offer us a stinkin coupon for our time that has been wasted, the gas it's taken to drive back and forth, and the frustration it's causing us and ineviteably our babies. I've honestly never experienced such horrible customer service in my life and will not be buying out the rest of my Target registry. I'd rather spend more money somewhere else than have to go through this ever again.
Guest Relations: 1-800-440-0680
Returns: 1-800-304-4075
Gift Registry Hotline: 1-800-888-9333
The address to file a complaint is Guest Relations TFS-1A-X Target PO BOX 9350 Minneapolis MN 55440-9073
The address to Corporate is 1000 Nicollet Mall Minneapolis, MN 55403
The number to Corporate is 612-304-6073
Chairman and CEO = Robert J. Ulrich
President and Director = Gregg W. Steinhafel
I called customer service a couple of weeks ago and got the same message about registries being down, but stayed on the line anyway and talked to someone. I gave him my info and he told me to start a new registry then call right back and he'd merge them so I only have 1. I set up a new username and password, made a new registry, and called back. He moved all my items and I have not had problems since. I even got the car seat off my registry (bought it myself) and it was marked purchased in about 15 minutes or so.
The option to print the log is at the very bottom of the page when you are logged into your registry. If you didn't create a new password with Target (especially if you were using an Amazon account) Target will not recognize it, either at the store or online. You have to use your email and a new password for it to work.
I also got the 20% coupon code they sent out via email for those who had registry issues. I used it on our carseat, which was already on sale with free shipping and didn't have any issues.
I hope you can get it sorted out.
This is such great info Aubrey023, thank you so much!! I cant believe how similar your nightmare is to mine. The only difference I see is that they are blaming my problem with returning my item as being that the item was "purchased through Amazon." (I really dont believe that and although I could check with my relative who purchased it I'd rather not have her know that I'm returning her item.)
I did already log a complaint on their website but I have no faith that that really did anything, I got a canned response from their customer service dept. thanking me for it, etc. etc. I think I will do the BBB complaint that you mentioned, above---Target have messed things up so royally that their issues should not go unnoticed.
I did get an apologetic 20% off online coupon in my email which I assumed they sent to everyone who had a registry because of all the problems they are having, did you get one of those?
In anger I removed everything from our registry except the things I KNOW we would not return if we received. Reading other posts about shipping nightmares, etc. I am so nervous to order the rest of the items we need but We now have over $350 in gift cards from our baby showers so we kind of have to buy things off our registry from Target but I would much rather buy them from BRU!