Old Navy return policy wwyd? UPDATE

~Lynchie~ · July 2011

SO... I bought a TON of maternity clothes from Old navy about 2 months ago, over half the stuff doesnt fit so I planned on returning it. However today I am boxing the stuff up and I see that Old navy's return policy is only 45 days past purchase!! Of course its been like 60 days since I bought the stuff... grr. I dont want to just hold on to all these clothes I cant wear, so what do you think would happen if I just sent them back anyway? Do you think they would then send the stuff back to me and reject my return? Or do you think they would just take it back? Any other suggestions on what I can do with these clothes to get them back to Old navy and out of my bedroom??

**Update**

So the same day that I typed this to you all I decided to just box all the stuff up and send it back, I figured they could either accept my late return or pay to ship the stuff back to me. I just got an email from them saying they received my return and refunded my credit card! Take that, 45 day return policy! =P

mommymeg83 · July 2011

can you exchange them for a size that would work? I'm pretty sure they'd probably be willing to do an exchange rather than return at the 60 day mark.

~Lynchie~ · July 2011

The policy is no returns or exchanges beyond 45 days. I guess I should have paid better attention when I was buying, but I thought for sure they had a 90 day ret policy. Plus a lot of the clothes are summery, and since summer hasnt really showed up, I kind of dont want the clothes.

Maybe I should just try and sell them on secondhand chic or something?

MrsKatie · July 2011

Do they still have the tags on them? Do you still have the receipt? If so, they will probably give you store credit, at least.

If that doesn't work I would sell or consign!

MrsKatie · July 2011

P.S. The weather sucks! I HATE it!

KNemo · July 2011

~Lynchie~:
Maybe I should just try and sell them on secondhand chic or something?

Can you sell them at the Bumps and Babies Fair?

ckmommy · July 2011

Which Old Navy did you buy them from? Do you have a receipt or did you use a card? I am surprised you are saying 45 days because at my store it is 90 days not washed or worn.

DrunkenDenMother · July 2011

I say take them to the store and see if they will let you return them. You can do ON returns via mail or to a store. If the store wont take them, I bet you could take them in with no receipt and get an in store credit.

JodiLinn503 · July 2011

It's worth a try. Would you be OK with store credit?

Mrs.Kiltlifter · July 2011

DrunkenDenMother:
I say take them to the store and see if they will let you return them. You can do ON returns via mail or to a store. If the store wont take them, I bet you could take them in with no receipt and get an in store credit.

Lynchie I think the only store you could take them to might be Auburn. If my memory serves me right all the maternity was return by mail when I ordered online. But I know that Auburn has a maternity section oh and so does Factoria.

MrsKatie · July 2011

Everett has one too, but I think you are down south!

DrunkenDenMother · July 2011

Doesnt southcenters have maternity too?

kristalovesjared · July 2011

I say try and take them to a store to return as well. If they give you a hard time, just say you're pregnant with twins and thought they would fit, but didn't and that you are a regular customer! I'm guessing they'd at least give you store credit.

~Lynchie~ · July 2011

Mrs.Kiltlifter:

DrunkenDenMother:
I say take them to the store and see if they will let you return them. You can do ON returns via mail or to a store. If the store wont take them, I bet you could take them in with no receipt and get an in store credit.

Lynchie I think the only store you could take them to might be Auburn. If my memory serves me right all the maternity was return by mail when I ordered online. But I know that Auburn has a maternity section oh and so does Factoria.

Yeah I got them online, and they all say return by mail only (which is dumb) they also dont have tags on them, not because I took them off, but apparently when you buy stuff from them online they dont put tags on them, it just comes in the bag? I would definitely be ok with store credit. I'm gonna give it a shot, whats the worst that could happen? Thanks guys!

ckmommy · July 2011

Southcenter does have a maternity section. If you used a debit or credit card, the cashier can look up, therefore you do not have to produce a receipt that might say the 45 day policy. Southcenter's return policy is 90 days. If you want to try and return them without a receipt, they will have to ask for approval from the manager. FYI most of my managers are easy to work with, but they will only allow a mail certificate for the current selling price of the item. Hope that helps.

ckmommy · July 2011

~Lynchie~:
Mrs.Kiltlifter:

DrunkenDenMother:
I say take them to the store and see if they will let you return them. You can do ON returns via mail or to a store. If the store wont take them, I bet you could take them in with no receipt and get an in store credit.

Lynchie I think the only store you could take them to might be Auburn. If my memory serves me right all the maternity was return by mail when I ordered online. But I know that Auburn has a maternity section oh and so does Factoria.

Yeah I got them online, and they all say return by mail only (which is dumb) they also dont have tags on them, not because I took them off, but apparently when you buy stuff from them online they dont put tags on them, it just comes in the bag? I would definitely be ok with store credit. I'm gonna give it a shot, whats the worst that could happen? Thanks guys!

It says return by mail only? Weird. Ignore my last post. It is worth a shot taking them to the store. We process online returns all the time. Hmmm I am curious now about that.

~Lynchie~ · July 2011

ckmommy:
~Lynchie~:
Mrs.Kiltlifter:

DrunkenDenMother:
I say take them to the store and see if they will let you return them. You can do ON returns via mail or to a store. If the store wont take them, I bet you could take them in with no receipt and get an in store credit.

Lynchie I think the only store you could take them to might be Auburn. If my memory serves me right all the maternity was return by mail when I ordered online. But I know that Auburn has a maternity section oh and so does Factoria.

Yeah I got them online, and they all say return by mail only (which is dumb) they also dont have tags on them, not because I took them off, but apparently when you buy stuff from them online they dont put tags on them, it just comes in the bag? I would definitely be ok with store credit. I'm gonna give it a shot, whats the worst that could happen? Thanks guys!

It says return by mail only? Weird. Ignore my last post. It is worth a shot taking them to the store. We process online returns all the time. Hmmm I am curious now about that.

Yep, next to every item it says "return by mail only" I'm guessing its because theyre Mat items, but I have seen most of this stuff in the store... I paid for it on my Old Navy/Gap card so I'm hoping that being a card holder plays in my favor here

seattlestef · July 2011

Everytime I've had to do returns or exchanges for online purchases customer service has been super helpful so it might be worth just calling to explain the situation and see if you can at least get credit. Good luck!!

doublem · July 2011

I think you've already gotten a lot of good advice, but I'll also say that it couldn't hurt to burst into tears, saying something about needing the money since you're having twins! I won't lie - I was able to get a few people at stores to help me out when I was a crying pregnant mess (usually legitimately)!

keri1013 · July 2011

~Lynchie~:
ckmommy:
~Lynchie~:
Mrs.Kiltlifter:

DrunkenDenMother:
I say take them to the store and see if they will let you return them. You can do ON returns via mail or to a store. If the store wont take them, I bet you could take them in with no receipt and get an in store credit.

Lynchie I think the only store you could take them to might be Auburn. If my memory serves me right all the maternity was return by mail when I ordered online. But I know that Auburn has a maternity section oh and so does Factoria.

Yeah I got them online, and they all say return by mail only (which is dumb) they also dont have tags on them, not because I took them off, but apparently when you buy stuff from them online they dont put tags on them, it just comes in the bag? I would definitely be ok with store credit. I'm gonna give it a shot, whats the worst that could happen? Thanks guys!

It says return by mail only? Weird. Ignore my last post. It is worth a shot taking them to the store. We process online returns all the time. Hmmm I am curious now about that.

Yep, next to every item it says "return by mail only" I'm guessing its because theyre Mat items, but I have seen most of this stuff in the store... I paid for it on my Old Navy/Gap card so I'm hoping that being a card holder plays in my favor here

Yeah, their maternity stuff is return by mail only, which is dumb. I agree with Laura though, it's worth a shot to go in person and break out the tears if needed.

Nancy_Drew · July 2011

I don't have any advice, but just wanted to say, I ent to return some maternity pants at The Gap when I was PG with Audrey. I bought them at like 12 weeks and they never did fit so I returned them at like 35+ weeks. I had the recepit, tags attached, everything.

The said their policy was xx amount of days and they wouldn't take them back. SO I said, how about without a receipt? they said they had to look it up to see if it was eligible. It was AND, it was coming up at MORE than I paid! The manager returned them then on that system and had to pay me more than the receipt I had in my hand had she done the return that way! HA, take that GAP!

Seattle_JiLLn · July 2011

You could take them into the store and say they were all gifts at your shower and they don't fit and see if you can get store credit.

jg213004 · July 2011

I used to be a manager at an Old Navy. We were not allowed to accept in-store returns if we were not an actual maternity-selling store. The company will not accept any returns past the dates on the receipt, either. It would be a waste of money to send it and possibly not get the merchandise back. I also doubt they would exhange past date. Our computer system would not let us. Old Navy isn't very lenient with policies. Sorry!

MrsEditorJax · July 2011

jg213004:
I used to be a manager at an Old Navy. We were not allowed to accept in-store returns if we were not an actual maternity-selling store. The company will not accept any returns past the dates on the receipt, either. It would be a waste of money to send it and possibly not get the merchandise back. I also doubt they would exhange past date. Our computer system would not let us. Old Navy isn't very lenient with policies. Sorry!

This isn't totally true -- or at least right now. I had a return that was longer than 45 days (we're talking closer to 65 here) to the Baby Gap a couple months ago, and one to Banana Republic last week (bought at the end of April) and they took both back with no problems. I don't know if it made a difference that I have a Gap Silver card, but it wasn't an issue at all, and they are all the same company. I'd say that it's worth a shot, J, especially since you have an ON card; just take it to a store that has maternity. They may offer you current selling price, which is what BR did, but since it was the same price I had paid, I was just fine.

Chunstad · July 2011

Hmm, yesterday I went to the Auburn Old Navy (they had a parking space for expectant Mom's-of course I used it) and returned shorts that were purchased 59 days ago. There wasn't any problems, and they were as nice as could be. If it were me, I'd try it with a big smile and a good attitute. The worst they could say is 'no', and you'd be no worse off then you are now. They might take pity on you, you never know :-) Work it, girl!