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Does the Swaddlebees "no complaints" email mean I can't complain?

guntersvillebrideguntersvillebride
in Cloth Diapering
I know the email from Swaddlebees was making a big fuss about how they didn't want any complaining, but does that mean they won't accept any complaints?  Because I got my cover in the mail today and it is the wrong print.  My receipt included in the package says messy hands, but the one I received is blue dots on chocolate.  Can I exchange it?
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Re: Does the Swaddlebees "no complaints" email mean I can't complain?

  • RouensDreamRouensDream member
    I would think that would be okay.

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  • kittycatg12kittycatg12

    I LOVE the Blueberry seconds I have gotten in the past (they are my go-to nap diaper). That e-mail ticked.me.off! I didn't even order anything this time (and are they not going to do inserts permanently? Boo!).

    I would definitely complain!

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  • AimeeL85AimeeL85 member
    They sent an e-mail telling people not to complain??
    DS (7 years old) from FET in 2010
    DD (5 years old) from IUI in 2012
    TTC 3rd and final!: IUI #1 in progress!
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  • dixielee05dixielee05 member

    imageAimeeL85:
    They sent an e-mail telling people not to complain??

    Sure did!

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  • brandywine2010brandywine2010 member
    I sent a complaint about the inserts that I ordered to go with my Blueberry seconds. They offered me a refund, but I was not pleased with their customer service. I am sure they won't have the print that you wanted but they may offer you a refund. It's worth a try.
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  • jenny1980jenny1980 member
    Can someone please post the email? Angel
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  • StellarStina26StellarStina26

    imagejenny1980:
    Can someone please post the email? Angel

    This... I am curious how a company could manage to send something like that. 

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  • QuizzleQuizzle

    I'm curious too because I didn't receive that one!

     

    ETA: Or is this the one that was sent on the 6th announcing they restocked? I thought that one was funny. 

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  • flyer23flyer23 member
    imageStellarStina26:

    imagejenny1980:
    Can someone please post the email? Angel

    This... I am curious how a company could manage to send something like that. 

    Subject: If you promise not to...

    ...if you promise not to complain about our shopping cart, somebody else stealing items from your shopping cart, our selection, our international shipping rates, UPS rates......or that you got this notice 5 minutes too late..

    ...then you are free to check out our Clearance Store for the latest stocking. Happy shopping! :)

    Swaddlebees & Blueberry

    Mommy to DD1 (June 2007), DS (January 2010), DD2 (July 2012), and The Next One (EDD 3/31/2015)

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  • flyer23flyer23 member
    BTW, they didn't mention that you had to promise not to complain about receiving the wrong print, so OP, I think you're in the clear Wink

    Mommy to DD1 (June 2007), DS (January 2010), DD2 (July 2012), and The Next One (EDD 3/31/2015)

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  • AimeeL85AimeeL85 member
    imageflyer23:
    imageStellarStina26:

    imagejenny1980:
    Can someone please post the email? Angel

    This... I am curious how a company could manage to send something like that. 

    Subject: If you promise not to...

    ...if you promise not to complain about our shopping cart, somebody else stealing items from your shopping cart, our selection, our international shipping rates, UPS rates......or that you got this notice 5 minutes too late..

    ...then you are free to check out our Clearance Store for the latest stocking. Happy shopping! :)

    Swaddlebees & Blueberry

    Hmm 

    DS (7 years old) from FET in 2010
    DD (5 years old) from IUI in 2012
    TTC 3rd and final!: IUI #1 in progress!
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  • Nikki1007Nikki1007
    Wow thats a weird email, but they didn't say anything about complaining about the wrong print, so I would email them.
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  • sarahtoledosarahtoledo member
    I thought it was funny.  Embarrassed
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  • LadyExtravaganzaLadyExtravaganza
    Hmm. I think it's very strange to word your email to customers like that.
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