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F/U to my communication with McDonalds.

welcelwelcel
in Food Allergy

So, I'll just copy and paste the letter here.  Feel free to read it if you'd like.  The summary is basically they are confident they did NOTHING that could have cause cross contamination, and it is something I should talk to my pedi about and bring their list of ingredients to to see what else could be causing it.  I will probably do this, but I am very turned off by the letter, which seems to be a giant sales pitch and completely unpersonal.  I don't know why I would have expected different from McDonalds. 

Thank you for taking the time to contact McDonald's for ingredient and allergen information.

To obtain the most up-to-date ingredient and allergen information for McDonald's standard menu items, visit the website at www.mcdonalds.com. Available allergen information will always be listed on the menu item's ingredient statement.

 

If eggs are an ingredient in the product, by law they would have to be listed. None of these products list egg as an ingredient. Also products with allergens must be stored separately. For example, granulated nuts must always be kept away from other toppings, or individually wrapped in sealed, single portion packages. Dedicated containers and utensils are used to handle or dispense allergen containing products. For example, the spoon that is used to dispense granulated nuts on sundaes can never be used to dispense other toppings. If granulated nuts or McFlurry mix-ins inadvertently get into other food products that do not contain nuts or into packaging materials, these products or packaging materials are discarded immediately. Customers are encouraged to consult with their healthcare provider about what foods are appropriate for them.

McDonald's has worked with the Food Allergy and Anaphlaxis Network (FAAN) to help consolidate all allergen information within our ingredient statements. The FAAN encourages customers with food allergies to regularly read ingredient statements because ingredients may have changed. Again, McDonald's recommends you visit the website, www.mcdonalds.com, for the most current information about our products. We also recommend that you speak with your health care provider if the information you are seeking cannot be found on our website or printed materials.

McDonald's has provided nutrition information on our menu items for more than 35 years. One of our goals is to provide accurate and accessible nutrition information to our customers by providing a clear, consistent approach to communicating nutrition information. Today, customers can obtain nutrition information on our standard core products through five sources:

www.mcdonalds.com
McDonald's trayliners
McDonald's Nutrition Facts Brochures
Toll-Free Number -- 1-800-244-8227
McDonald's Packaging

Again, thank you for taking the time to contact McDonald's and we look forward to serving you again soon.

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Re: F/U to my communication with McDonalds.

  • EastCoastBrideEastCoastBride member
    Sad reality about the world we live in is that they are going to do their best to legally protect themselves and that e-mail is written for that purpose.
    "Beer is living proof that God loves us and wants us to be happy."
    ~Benjamin Franklin

    Lilypie Third Birthday tickers
    DS dx with celiac disease 5/28/10

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  • cheerleader.08cheerleader.08 member
    what was the incident?
    Lilypie Fourth Birthday tickers Lilypie Second Birthday tickers
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  • welcelwelcel
    DD has a severe egg allergy.  On three seperate occasions (once with a yogurt parfait, once with a mcflurry and once with a sundae) she had a reaction, similar to how she reacts to egg.  She is not allergic to dairy.  I canot find a matching ingredient in any of them that concerns me, so I figured it was cross contamination.  So, I contacted Mc D's to see what their thoughts were and this is what I got.  An answer from a lawyer.
    image
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  • MaxandRubyMaxandRuby member

    I remember reading the original post but did not read the entire McDonald's letter.  Here is my basic thought. McDonald's can say whatever the hell they want but lets face it. When you've got teenagers working there, anyone working there who does not think about allergies, or even going at rush hour times you cannot guaranty cross contamination is not going to occur.  I mean, JHC, you've basically got 1 person getting your entire meal together and they are going to multiple stations.

    I bet you anything it was cross contamination. McDonald's will never admit to it. And honestly, if you go to a place where cross contamination has the opportunity to occur (no matter how small said opportunity is), then there is a chance it will happen.

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  • HazelBee22HazelBee22 member

    I'm sorry that that has happened to you guys so many times now. Unfortunately is that not only a very standard letter, but actually pretty well written and thorough. There really isn't any recourse you can take without proof. Sad that it is the reality of things, but McD's has the law on their side.

    I would be sure to run each incident by your pedi and keep copies of your correspondence with McD's. How quickly does she react after eating something? Try and keep a sample of whatever she had that caused her reaction. Most major companies work with an independent lab to test for different things, and you can also have a portion sent to your doctor's office or a lab of your choosing to test for cross-contamination. Based on results from that you should be able to get further than the auto-response cross contamination letter.

    Good luck!

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