March 2011 Moms

F/U to Aveeno Sunblock Letter

To anyone who is interested....

This is the e-mail that I have received back from Aveeno about their clearly mislabeled/ misleading "Baby Sunblock"

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 Dear Mrs. "P":

Thank you for contacting Johnson & Johnson Consumer Companies, Inc., makers of AVEENO? Baby Continuous Protection? Sunblock SPF55.  It is always important to hear from our consumers, and we appreciate the time you have taken to contact us.

Your feedback provides us with important information for our Quality Assurance department and we appreciate the time you have taken to let us know about this matter.

Compensation for this product has been sent and should reach you within two weeks.

Again, thank you for your interest in our company.  Should you have any comments or questions in the future, please contact us via our website  www.aveeno.com, or by calling our toll-free number, 1866 428-3366.

Our specialists are available Monday through Friday, 8:00 a.m - 8:00 p.m. EST and will be happy to assist you.

Darryl M.
Consumer Care Center

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So, basically I received a generic response that they send to anyone who complains about their products and they are just going to wash the problem under the rug.  I am so pissed that I put sunscreen on my LO, I don't even know how to respond. I could care less about the refund, they need to fix the problem so another unsuspecting mother doesn't make the same mistake.

DO NOT BUY AVEENO BABY SUNBLOCK!!!!

Dating 7/25/03 Engaged 7/25/07 Married 11/10/09 L 3/11/11
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Re: F/U to Aveeno Sunblock Letter

  • That was a generic response.  I would have been upset too.  I wish they would have at least discussed the possibility of changing the labels.
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  • You should contact The Today Show or some national news show about it.  They could do an "investigation" or something into the product and such.
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  • imageMommyJenny257:
    You should contact The Today Show or some national news show about it.  They could do an "investigation" or something into the product and such.

    I was going to suggest this as well! Bring it to public attention and they will be forced to pay attention to the issue! 

  • Okay, I give, what is the sunscreen vs sunblock debate about?  Why is sunscreen so bad?

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  • Sunscreen absorbs into the skin and is not safe for infants. Aveeno is advertising sunscreen as sunblock and unknowingly I put it on my LO.
    Dating 7/25/03 Engaged 7/25/07 Married 11/10/09 L 3/11/11
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  • imageMommyJenny257:
    You should contact The Today Show or some national news show about it.  They could do an "investigation" or something into the product and such.
    How do I do that? I went to their website and I can't find anything.
    Dating 7/25/03 Engaged 7/25/07 Married 11/10/09 L 3/11/11
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  • imagekgs0505:
    Okay, I give, what is the sunscreen vs sunblock debate about?  Why is sunscreen so bad?

    Some of the chemicals in sunscreens are chemical blockers and not safe for babies/infants. (See post here: https://community.thebump.com/cs/ks/forums/1/35113032/ShowThread.aspx

    You want sunblock that uses physical blockers as their main active ingredients like zinc oxide and titanium dioxide. It still absorbs into their skin but works in a different way than the chemical blockers do. 

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