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Cincinnati Babies
Here's the response...
From: A Spoon Fulla Sugar <aspoonfullasugar.com@gmail.com>
Date: Mon, 7 Mar 2011 14:47:43 -0500
To: <t____@gmail.com>
Subject: Re: Email Message From www.aspoonfullasugar.com
Hi T___,
We appreciate you sending your comments. I will say we were surprised by your feedback. You received our traditional butter cream. This is the same hand made batch that went out with all of our orders. This is the first complaint that we have received. As far as the cake, you received our signature white cake. White cake traditionally has a light flavor. Again, this is the first complaint that we have ever received on our white cake. I am sorry to hear that we did not meet your expectations. The only thing we could think of was the temperature of the cake. The cake is served best at room temperature. If it was served directly after being removed from the refrigerator, the frosting may have been firmer and the cake less moist. We are, however happy to hear that you liked the design. Thanks again for your feedback.
Nicole
This discussion has been closed.
Re: Here's the response...
LOL Jenna
Yeah, that is a pretty weak response. Customer service fail.
LOL Miller.
Apparently you don't know from good buttercream, TTT.
Note to self: don't toast with Miller on Friday.
LOL
Photos courtesy of Jen Rose Photography
Honestly, I'm at a loss for words (yes, ME!). I don't even know how to respond. It's not as though I necessarily expected a refund or anything; but I think I did expect to receive, at very least, a [somewhat] apologetic response.
Exactly. She might as well have said, "you're wrong. tough luck."
Honestly. I'm KICKING myself for not going with my gut and canceling my order with APFS and going with Tres Belle, last minute, when Tracy returned my call and said she could do it. Lesson learned.
Photos courtesy of Jen Rose Photography
I feel like A is mocking me in your siggy pic...all cute and smiley with her beautifully delicious cake.
Oh, don't worry, she is. I've taught her well. She's just mentally makin notes that her MIL won't be in charge of the cake at the wedding, that's for sure.
Photos courtesy of Jen Rose Photography
Wow, really? I can't believe she pretty much said it's all your fault it tasted bad. Apparently nothing is anybody's fault though anymore. I love cake straight out of the fridge from the bakery I use better than at room temp!
I totally agree with ordering something yummy to make up for the sub-par cake and crappy response.
I know, right? The best part is, DH picked the cake up at 1:15, and we didn't serve it until around 7:30PM. It sat out (at room temp) for over 6 hours, so it certainly wasn't straight out of the refrigerator as she assumed/implied. Whatevs.
I just might! Now I can't stop thinking about baked goods.
Hilar!
What a crappy response! Like PP said, even if she didn't think there was something wrong, she should have apologized.
At my baby shower there was a problem with the cake. Not from this bakery. It was inedible. One of the ingredients must have been bad or something because you seriously couldn't even eat a bite. My SIL took it back to the bakery to get her money back and the owner wouldn't even listen to her complaint. She just handed her money back and didn't even say sorry.
https://www.tresbellecakes.com/
Tracy works out of her home (or, at least, that's where we picked up J's cake, last year). Super YUM...and, CLEARLY, I'm hard to please.
To be honest, the prices were about the same. If I remember correctly, we got an 8" round + a smash cake (both decorated with fondant cut-outs) for $55. Obviously, that was last year, so I'm not sure if her prices have gone up at all. When she called me, Wednesday, we didn't talk price. By that time, I had already ordered through ASFS and I felt bad about canceling on ASFS...my mistake.
ETA: duh, you asked about location. She lives near Xavier, off Dana.
Welcome to the world Finley Michael - born 2/13/2010
Baby Sister is coming soon!
Part of me feels compelled to do so; however, more than part of me is just over it. It's a small bakery, so, sadly, I'm almost positive that Nicole is one of the (if not THE sole) owners.
Yes, we have almost half a cake left. If my ILs leave before Friday, I'll have you all over to gag on it.
Also, now I am so glad I used Lisa's instead of them!
Welcome to the world Finley Michael - born 2/13/2010
Baby Sister is coming soon!
My thoughts exactly. However, I'd just bring it in and ask them to taste it. I don't think it warrants a warning. Crappy customer service = lost future busines..
It's definitely a great idea. I'd do it in a second if the bakery wasn't almost a half hour drive from our house. I don't want to lose more money to gain nothing in return. KWIM?
I told ya you should have called me....
I think this warrants a trip to Sugar. Did you know that Summit Meats on 8 Mile carries Bonbonerie? I saw it advertised on their sign....just sayin....
Jennie