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Internet vent

ohashletohashlet member
in Babies on the Brain

Comcast doesn't service our new condo. Fine. There's leftover Verizon equiptment in the place, so I look online and they have a well priced bundle. I try doing it online, "invalid entry" for address even though it's the legal address (I even changed our address with it).

Okay... I  call the 24 hour number, which apparently is only 24 hour for Verizon iPhone sales. Sales rep says they've been getting the wrong calls all day.

I find ANOTHER number for Verizon, and call it, won't work because it's outside their call hours.

I mean, how hard do I have to try to be a company's customer? It should not be this difficult.

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Re: Internet vent

  • hippotreehippotree member

    1-800-verizon.

    Right?

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  • trlrichatrlricha member
    I hate trying to call customer service...for anything. 
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  • ohashletohashlet member

    Yep, that's what I've been calling.

     ETA: I left out a part. I enter in the new zip and get a message I cannot bypass and hangs up on me once it's done that says Frontier is handling that address but I know that's not the case. I thought it might be because I'm calling on my google voice (a NY zip) but I don't know.

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  • Le OliveLe Olive member
    Verizon customer service sucks. For realz. I had pretty much the same issues with them when they "accidentally" turned our cable and internet off for no reason.
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  • meglewmeglew member

    We used to have Verizon for home phone, internet and cable.  Over the summer (I think?) they were bought out by/merged with Frontier in our area (Portland).  Does Frontier service your area at all?  The previous tenants might have the old equipment before the switch over.  HTH!

    ETA:  I just saw your ETA.  Sorry, I hope you can get it worked out soon!

    DD #1 - 01.08
    DD #2 - 03.13
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  • Kate621Kate621 member
    That is a PITA. Do you have AT&T in your area? We've been very happy with cable/internet from them.
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  • ohashletohashlet member
    WTF. And now I got it working and they want a $300 deposit. What the fvcking fvck.
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