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F/U: Got an answer from CB

Mrs.B6302007Mrs.B6302007 member
in Cloth Diapering

and it's so not helpful.

 

My email:

Good morning,
I would like to make an inquiry as to the processing and shipping time for my recent order.  I was curious as to why it took a week to ship.  There was no indication when I placed my order that there would be a delay in shipping due to out of stock items.  Any insight you can offer would be greatly appreciated. 

Thank you,
AB

 
Response: 
 I'm so sorry for the delay A, it's shipped now, have a good day!

Kindest regards, 
D
 
 Confused
 
 
So I sent a reply back:
Thank you for the reply, D. I did receive the shipping notice last
night which led to my inquiry this morning.  Many other cloth diapering
moms I interact with have placed orders with Cotton Babies and have had
quick service so I was confused and frankly, disappointed, that my
order took so long to ship, especially as I paid with Pay Pal and the
money was taken out of my checking account immediately upon placing the
order.  I am curious as to why such a small order took the entire week
to process and fill.   If you could assist me with that specific
question, I would be grateful.

 

 If this is what CS is like, I won't be ordering again.

 

The Bee Hive Est. June 30, 2007
The Bee Hive Blog
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"So I sing a song of love, Julia"
06.10.10
BFAR:We Defined Our Own Success!
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25 Weeks - GOAL MET 52.2 Pounds gone! 27 Weeks Total Pounds Lost: 54.0
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Re: F/U: Got an answer from CB

  • NicoleR524NicoleR524 member
    lame!  that would make me mad.  you are very nice, my emails would not have been so nice.
    Baby Birthday Ticker Ticker BabyFruit Ticker BFP#1 10/26/09 EDD 7/4/10 Beautiful Baby Boy born 2 weeks late 7/16/10 BFP#2 8/23/11 EDD 5/11/12 Natural Miscarriage @ 6 weeks BFP#3 5/22/12 EDD 2/10/13 Stick Baby!
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  • Mrs.B6302007Mrs.B6302007 member
    Yeah, I thought the reply was lame too, esp since I obvs knew that it had shipped.  The only reason I have been nice so far is because I'm trying to give them the benefit of the doubt and the chance to explain why in the world it took so long.  If I get a valid explanation, I can deal.  I would still be displeased with the service but would more likely to be understanding.  However, if I get another skirting email, I will not be happy and will let them know.
    The Bee Hive Est. June 30, 2007
    The Bee Hive Blog
    image
    "So I sing a song of love, Julia"
    06.10.10
    BFAR:We Defined Our Own Success!
    image
    25 Weeks - GOAL MET 52.2 Pounds gone! 27 Weeks Total Pounds Lost: 54.0
    Report Reply
  • BrittLy15BrittLy15
    I also had a bad experience with CB. They were helpful the first time, but the second incident they blew off. I was very disappointed in their customer service and probably won't shop there again. I'm sorry you had a bad experience too.
    BFP #1: MC at 6w2d 11/24/09 BFP #2: 4/8/10-DD born 12/15/10 BFP #3: MC/CP? 2/5/12 ~4w BFP #4: Eptopic-Laparoscopy & D&C 4/16/12 ~6w BFP #5: 6/19/12 Due 3/5/13 Pregnancy Ticker
    Report Reply
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