anyone else send their Medela back under recall?

close2it · January 2011

I just got word that my new Medela will be arriving tomorrow and I'm to ship my old one back, at their cost.

Do you think I need to send all the bottles, tubes, parts back along with it or just the bag/pump itself? I'm thinking they prob. won't want all that used stuff but am afraid they won't consider it "complete" if I don't. WWYD?

Thanks!

BBunnyFan1 · January 2011

I obviously missed this one... What was the recall???

Watergirl21 · January 2011

me too- what is the recall?

I would send everything back- or call and ask- I mean you can use the parts they will just through them out.

teamsweet · January 2011

https://www.medelabreastfeedingus.com/media-center/126/notice-of-product-recall

I submitted mine b/c it was losing suction after the first 3 minutes. I thought I was going crazy and actually suffered some supply issues (possibly as a result). I took it to have it checked a few times but I never made them test it for more than a ten seconds or so. Basically, anything I pump is pumped in the first 3 minutes and then that is it - even if my breasts are still full.

aluminium · January 2011

My replacement pump came on Saturday, but I still haven't received the shipping label to make the return. I was planning on returning just the pump and the random crap I never used anyway - I have the Metro bag, and I have never used the lame shoulder bag it came in, or most of the accessories. However, I may just conveniently forget to return the nice cooler and freezer pack that come with it. I don't think I would be able to identify the specific bottles and pump parts (boobie horns and tubing) that came with it. I think they just want to be sure you send back the actual pumping mechanism and the packaging that the replacement came in.

close2it · January 2011

teamsweet:

https://www.medelabreastfeedingus.com/media-center/126/notice-of-product-recall

This!

If you go to this portion ( www.medelareturns.com.), it'll give you serial numbers. I found my serial number on the box my pump came in. I rarely save the boxes but did with this for some reason.

close2it · January 2011

aluminium:
My replacement pump came on Saturday, but I still haven't received the shipping label to make the return. I was planning on returning just the pump and the random crap I never used anyway - I have the Metro bag, and I have never used the lame shoulder bag it came in, or most of the accessories. However, I may just conveniently forget to return the nice cooler and freezer pack that come with it. I don't think I would be able to identify the specific bottles and pump parts (boobie horns and tubing) that came with it. I think they just want to be sure you send back the actual pumping mechanism and the packaging that the replacement came in.

That's weird! I got my shipping label via e-mail first and then a 2nd e-mail a few days later saying the replacement was on its way. You may want to check your junk mail or something.

LouRN09 · January 2011

That reminds me, I need to send mine back! Its making that clicking noise. Were they pretty cool about it? What info do I need to give them?

close2it · January 2011

LouRN09:
That reminds me, I need to send mine back! Its making that clicking noise. Were they pretty cool about it? What info do I need to give them?

I just filled out the basic information they asked for on the website...really just my mailing address and few yes/no questions about my pump. In the little bit of info, they didn't even bother to ask how my pump was performing. A few days later I got my shipping label via e-mail, no questions asked.

melissainabq · January 2011

THey told me that everything - tubes, bottles, freezer pack, etc. - all need to be returned. I don't know if they would do anything since they've already sent the new one, but I'm sending it all anyway.

smo321 · January 2011

I recieved my replacement pump last week. This is my 4th pump, I have already sent back 2 and will be sending the 3rd back tomorrow, I have only sent the bag, pump and cord. I have kept everything else. The person I talked to told me to keep everything they just want the pump and cord.

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anyone else send their Medela back under recall?

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