Frustrated with RE office (long)

beth0874 · January 2011

So AF arrived Friday, I am supposed to call the IVF coordinator the next day (if AF arrives after 4pm - which it did) to set up my next IVF cycle. So I called Saturday. I had to leave a message in the general mailbox. (It did not give you the option to dial the extension). Someone called me back within 2 hours and said they emailed the IVF coordinator and if I didn't hear back by Sunday to call back.

So...I called back yesterday morning (monday)...left a mesage...called back in the afternoon and left another message and explained that it is important that I speak with her so that I can get the dates of importance so that DH can try to block off time at work (He travels a lot for his job). I never heard back.

I called back again to ask if the IVF coordinator was in that day. The woman got really nasty to me and said "Didn't you listen to the message? It states she will call back within 2 business days if it is not an emergency." Well what the heck would I be calling a coordinator for if it was an emergency? I would be calling 911 or my doctor??!! I tried to explain my situation and she interrupted me. I told her to let me finishing what I was saying. She passed me along to the coordinator and I got VM again.

I still haven't heard a thing. I know I don't need anything set up right away but DH needs to get his information to his job and we need to try to coordinate our schedules so that someone will be home for when the medicine will be delivered (which we can't order until I speak with the IVF corrdinator) Maybe I am just over emotional about everything but I feel so frustrated.

MrsVo · January 2011

No I think anyone in your situation would be frustrated. I'm so sorry you are having to deal with this. {{{hugs}}}

adaisybug · January 2011

Nope, you have every right to be frustrated. I totally understanding needing to know for DH's schedule - my DH travels a lot. I hope you get to speak to someone soon and it all falls into place.

magnolia_femme · January 2011

I'm so sorry, hon. Fingers crossed you hear back today from someone who can actually help you!! (((hugs)))

baloneydisc · January 2011

I don't blame you for being upset. This is already a stressful situation, they don't need to add to it by not calling you back & being rude about it. I hope they call you soon & get it all straightened out.

c&n06 · January 2011

I do not think you are overreacting at all! ((hugs)) I hope the IVF coordinator calls you back soon!

beth0874 · January 2011

**Papps**:
OMG I would be furious. You are not overreacting or over emotional (unless we all are too) lol I'm so sorry they're not getting back to you. Is there no one else you can try and go through there to get a response?

Nope. They just keep putting me through to the coordinator. Angry

Maddie753 · January 2011

Beth, I would be furious! You are such a sweetheart and are only trying to get things figured out. I cant BELIEVE the woman gave you attitude and then tranfered you to VM. I know this sounds crazy but is there anyway you can drive by there on your lunch break? I did this once and they let me talk with a nurse for a few seconds.

So annoying!! Im sorry you have to go through this.

beth0874 · January 2011

Maddie753:

Beth, I would be furious! You are such a sweetheart and are only trying to get things figured out. I cant BELIEVE the woman gave you attitude and then tranfered you to VM. I know this sounds crazy but is there anyway you can drive by there on your lunch break? I did this once and they let me talk with a nurse for a few seconds.

So annoying!! Im sorry you have to go through this.

Thanks sweetie! I have to go into a meeting and I have a crazy day so I won't be able to go over there. I'm stressing too because I am sure she won't be in the office tomorrow with the snow. Sigh.

youngin12 · January 2011

You have every right to be frustrated. I would be too. I hope they call you asap! Sorry you're dealing with this crap.

Maddie753 · January 2011

beth0874:
Maddie753:

Beth, I would be furious! You are such a sweetheart and are only trying to get things figured out. I cant BELIEVE the woman gave you attitude and then tranfered you to VM. I know this sounds crazy but is there anyway you can drive by there on your lunch break? I did this once and they let me talk with a nurse for a few seconds.

So annoying!! Im sorry you have to go through this.

Thanks sweetie! I have to go into a meeting and I have a crazy day so I won't be able to go over there. I'm stressing too because I am sure she won't be in the office tomorrow with the snow. Sigh.

Ugh! Hang in there. I know it is hard =(

peppersnic · January 2011

That is horrible. I would be upset too!! :::::HUGS:::::

STL34 · January 2011

I'm sorry. That is very frustrating. I really hate when people don't respond or treat you like it is your problem. I'm glad you did end up hearing back from them. I hope things go smoother from here on out. Best of luck, Beth!!

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