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Babies: 3 - 6 Months
Albeebaby.com- horrible experience
After hearing great reviews of this company on this board, I ordered 2 Britax car seats from them last week. One on them arrived badly damaged (it looked like it had falled from the truck several times). I called the customer service # and was told to email them photos so they could file a claim with UPS and arrange for it to be picked up so that a replacement could be sent. They never returned contact after I sent the email with the photos. My husband just called and they said they will not send a replacement. I'm SO disappointed and upset that they 1) provided us with conflicting information in their "policies" and 2) that they are not willing to send a replacement.
I asked my husband to call back and see if they would pick up both carseats and refund us the full amount. I'd rather pay a little more $$ for the car seats from a reputable company that stands by their products and their word.
I would NOT recommend this company for baby purchases.
This discussion has been closed.
Re: Albeebaby.com- horrible experience
How terrible! Will the credit card company you paid with do anything to help you? I know AMEX helps consumers in situations like yours.
We ordered V's crib from them and had a great experience. Just goes to show that the true test of a business' customer service is how they react when something goes wrong. Good luck!
And to make matters worse- my husband was just hung up on!
The person he spoke to (twice today) told him that we had to get a police report to prove the seat was damaged. Ummm....we haven't even taken it out of the box b/c it arrived in such bad shape. And then she told him we had to pay a restocking fee! Absurd!
Most.Horrible.Company.Ever!
That sounds fishy. Have you/DH talked to the same person each time? If so, I'd ask for someone else, preferably a supervisor. I got my car seat from them with no problems, but I didn't have to speak to customer service. I'd be pissed.
That's a load of crap. You don't need a police report. There was no crime. Just take pictures and get a hold of UPS and see what you need to do. They need to file a claim with UPS (or whatever carrier it was that they used) and I'd fight paying a restocking fee, though it is clearly stated on their returns policy. See if they can just send a call tag out for it so that you don't have to pay the shipping back to them. Definitely speak to a supervisor, and if that person is the supervisor ask to speak to someone else higher than them.
It was when DH asked to speak to the manager/supervisor that the lady hung up on him. He spoke to the same woman both times today, but he didn't get her name.
I've decided that I'm going to let him handle it. I'm beyond pissed at this point and just want the whole ordeal to be overwith. UPS is coming tomorrow to pick up the damaged car seat. DH will have to watch his CC to make sure they don't add any additional charges.
And to PP who mentioned the restocking fee. We're not returning it b/c we don't want it, we're returning it b/c it was damaged. I don't think we should be penalized for that.
ETA: All we really want is to exchange it for a non-damaged one. They are not willing to do that.
I'm in NYC and don't live far from the actual store. If you aren't able to work it out, feel free to page me and I'll go to the store and go fight for you - sometimes it's harder for them to say no when it's face to face! Just page me or e-mail me directly. jhoexter24@aol.com
Jill
IUI- BFN IVF #1 -BFP! Allie is our 2nd IVF baby. Born at 36 1/2 weeks after pre-e again