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April 2011 Moms
biblionerd
member
Suck it up and go to the appt or miss NT scan? (long)
biblionerd
member
I'm sure I know the answer, but here's the story...
I scheduled an appt with a Dr. my RE recommended. They didn't want to schedule me until 12 weeks, so that's fine. I realized it would be too late to have the NT scan scheduled so I called and talked to the nurse who was so nice and she said they'd schedule it for me as soon as they got my records from the RE. Gave me the whole spiel of "even though you haven't been here yet you have a chart and are a patient so please call if you have ANY questions." etc. etc.
I had to cancel my appt on Monday because my engine blew and I live an hr. away from work/the dr. so it was awful to try and get back and forth. I told the receptionist I would call and reschedule as soon as I knew when I had my car back since I didn't want to flake on them and end up canceling again. All seemed well. The week got away from me and I got a message yesterday from the same nurse that was just AWFUL! She was so rude and went on and on in the message about how she was so confused because we had talked previously and she didn't understand why I didn't like them, she thought I was happy and that she was nice when we talked, and that since I was no longer a patient she canceled the NT scan. She just went on and on about how they scheduled this as a favor to me, but that since I wasn't a pt it basically wasn't their job.
So I called her back and finally got her on the phone. I told her it seemed like there was a misunderstanding, but she was even RUDER than in the message and would hardly let me get a word in. I won't go into even more details, she was just plain a biitch. After like 5 minutes she says "oh, so you did want to stay a pt here?". Um, yeah crazy lady, maybe your receptionist could have marked that or something. She was just nuts. So we left it as I would go to the NT scan and call them first thing monday to schedule my regular appt.
I got another rude call about 5 minutes later that "this is absolutely NOT acceptable with Dr. ***. She said under absolutely no circumstance will you go to the nt scan without being seen here first. That is absolutely not a possibility." So... then she tells me she rescheduled the NT to wednesday and I have to go to their office tues or else it can't be done. After all of this there is absolutely NO way I will be staying with this office. I have never been treated so rudely by a dr's office! She was just downright mean on the phone. She flat out told me my due date was wrong and that I was wrong and did not have a 10 week u/s. I told her I would bring my pictures to show her. The nt is now 13 weeks 3 days. It seems like that's still barely squeezing in the acceptable time frame. Would you just suck it up and go to an OB appt knowing you're not staying there just so you could have the NT scan? Neither will cost me anything so just grit my teeth and bare it? Is there anything that you would do differently at your first appt if you knew it's not someone you'd stay with?
This discussion has been closed.
Re: Suck it up and go to the appt or miss NT scan? (long)
The behavior of the nurse is NOT acceptable and I would be making a huge stink over it. I would also not stay with that office.
That being said, the scan is important and time sensitive, and I would get it done. This rude person should not stand between you and the prenatal care you want.
I have found if the front staff is rude, the doctor is worse. Clearly, they don't consider a good bedside manner important.
I will say, I have one nurse I really don't like at my OB's office, but my doctor was very upset when I told him about my interactions with her, and the problem was addressed. She's still there, but there has been improvements, and I don't generally have to deal with her any more.
Something tells me, based on the PMs you got, that would not be the case with this office.
Use them for the scan, and then get out. That's my advice!
Yup I agree with this. Get the scan and find another dr. It sounds like you agree that the scan is important so go ahead and use the dr. for the scan then find someone else.
Go the the appt Tuedsay, and the NT Wednesday. Meanwhile find another OB office that won't treat you like crap. After the NT, go to the new OB and don't ever go back to that rude office. In addition, I would write a letter to the RE that recommended the rude OB and detail the way they treated you so that they don't keep sending their patients there.
I'm kinda surprised that a RE would recommend an OB that doesn't schedule first appts until 12 weeks. Most obs schedule at 8-10 weeks so that there is enough time to schedule the NT, and it seems like RE graduates would definitely want an NT. My first appt was at 10 1/2 weeks because the receptionist had trouble finding an appt that fit my work schedule. When I went in, the Dr was mad that the receptionist made me wait so long- he said she should have spoken to him so he could have squeezed me in sooner. My NT got booked in time, but it was tight.
All of this.
Wowza!! If she spoke to me in such a way she would have heard a mouth full. If I were you I would REFUSE to be treated this way and would demand to speak to her supervisor/the doctor. She works in the customer service field so she needs to get a grip on her attitude or go find work elsewhere!!
Anywho, I wouldn't blame you if you don't go back there. Are there other offices around you that you can schedule an appt with asap? I had my NT scan done at 13weeks 3days if I remember correctly so I don't think still having it done should be impossible. And if you do go back there just to get your NT scan done and over with, I wouldn't go in there with a grudge. You don't want the u/s tech to quickly do your u/s just because you have a sour face and attitude. I would just act like the whole thing never happened and get the 2 appts over with and move on to a new practice.
But I still think you should call and complain about that woman!!
June Siggy: Fave pic of Aubrey and me
Thanks everyone. I just don't think there's any other way to get into another Dr. soon enough so I'll just deal with them for one appt. She told me "this is something your other dr. (RE) should have been able to schedule". The RE knew nothing about it and said they don't do that and that my ob would... Luckily the NT scan is at a MFM center at a local hospital and not done by them in their office.
I really have no idea why the RE recommends them. When the RE asked me when my first appt was and I said 12 weeks they were surprised, so instead of releasing me at 8 weeks went ahead and brought me in at 10 weeks just for one more u/s. It's just been a mess from the beginning. I should have known I guess. I have gotten some recs from a local board for a dr. who has over 150 different posts recommending her. She is apparently very med-free friendly as well, and is closer to me. I am touring the hospital she delivers at tomorrow so hopefully this one will work out.
I am so sorry for your terrible experience. I agree with people above that if you want the NT scan, you should suck it up and deal with them until it's done. Then switch OBs as quickly as you can, based upon principle alone.
You should see if you can rate them online anywhere so maybe this won't happen to anymore patients. Especially of a practice that requires sensitivity to their patients.
:::hugs:::
When you go to the appointment go in as nothing happened, after you meet the Doctor tell him/her that the woman was extremely rude and you figured it would be best that this would be your only appointment with them as you dont need the stress in your life.
Sorry you had to deal with this woman she needs to go to school for how to treat customers in her field. Just no excuse for this behavior.
I agree with everyone else, and just wanted to add that my NT scan is scheduled for 13w6d, so you're still in a good time frame for that. I guess at 14 weeks is when the NT is no longer "translucent" and that's when the test isn't doable.
Use them for this test, and move on.
My Wedding Bio! Not updated in a LONG time!
I think you should still do the appointment and scan with them since going elsewhere will be difficult for the scan. Maybe you can call the MFM center and see if you need to see the doctor before the scan. I would just be worried about having to deal with that dreadful office to get my records of the scan.
You could tell the doctor about mistreatment at your appointment but judging by the negative responses you got from your local, she probably won't care.