I'm NOT happy with Sears Portrait @ Triangle mall. Yesterday afternoon I randomly asked DH if he wanted to go over and get LO's picture taken. I had a coupon for a package at an awesome deal...we both had the afternoon off...and the mall wouldn't be busy due to the holiday (DH HATES the mall!). We weren't going for any specific occasion...the timing was just right and it would be nice to have a cute picture to send to relatives who don't check out our family website.
Our appt was 1pm. We get there on time and there was a mother w/ a newborn and the two grandmothers sitting at the desk, reviewing their pictures, taking their sweet time....granted...that's allowed. But there was only one photographer on duty! So I had to wait 10 mins before the photog. finally said, "I'm going to start this shoot, you just let me know when you're done." So we get started. The first 5 mins of "warming up" and getting Autumn used to the surroundings and the family says, "We're ready to order." Which takes ANOTHER 15 minutes from OUR photo shoot. And what happened during that 15 mins? The photog missed EVERY cute smile, giggle, and coo. By the time she got back Autumn was done. We didn't get ONE SINGLE SMILE! And only 13 shots for our whole session.
And then, after reviewing the pictures - which I was NOT happy with - we picked the best one and stuck with the coupon.
Just awful customer service. Because I'm not going to order a bigger package with crappy pictures. And just because you work on commission and you don't want to be working on the holiday does NOT give you the right to treat me like I wasted your time...you wasted MINE. I mean, huffed and puffed while setting up our order...threw my debit card back on the counter at me. UGH!
I'm just glad I wasn't counting on these pictures for a big occasion. The one picture we thought was semi-decent we ordered with our coupon. It will be ready in two weeks. I'll send it out the family members and that will be that. Maybe in a few weeks we'll try a different store and see if we can do better:o/