I made the switch

murphyec · June 2010

I am an AT&T customer. I did everything online, which proved to be more stressful than it was probably worth. Their regular site is fine, but my employer gets a group discount, so I had to go through their "premier" site to get the discounted pricing on everything. The good news about that is not only do I save 15% on my bill, I also got $25 in free accessories (ie a car charger). But OMG was the website painful. I was at the last step of the checkout 3 times before I was actually able to purchase anything. I had to contact their online customer service twice, both times that took another 5 - 15 minutes.

I hope and pray this isn't a sign of things to come with them. I told the last CSR I chatted with that my feedback would be to make their "premier" site more like their regular site cause it sucks. Ehh, the switch is made. Contract signed.