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Should the restaurant have done something?

jenna0627jenna0627
in Babies: 9 - 12 Months

So we went out for brunch yesterday to a very nice restaurant that had a special Mother's Day buffett going on. They had the buffett servers/warmers all lined up on tables. So as my husband was in line an ENTIRE table fell. On him. The food covered his pants and shoes. The servers ran to try to catch the food. So my problem with the whole thing is that not one server, manager or restauarant employee asked my husband if he was ok or apologized. They were using flimsy tables and one of the legs gave out. My thoughts were what if my husband had actually been a small child, or what if he had actually gotten hurt and not just ruined clothes and shoes. I felt that someone should have at least came over to us and apologized and made sure he was ok. As were were leaving and paying my MIL said something to the manager about the fact that she felt it kind of rude that not one employee said anything to us and the manager just said, "Oh I didn't even know it happened and walked away." I guess considering we spend well over $100 on the brunch (there were 6 of us) and my husbands clothes were ruined and it was their fault they table fell someone should have said or done something. Am I crazy?

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Re: Should the restaurant have done something?

  • kes3237kes3237
    Yes, they should have comped at least part of your meal.  And definitely apologized.  I would write a letter and send them the dry cleaning bill.
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  • kiwi443kiwi443 member

    At the very least, your husband should not have had to pay for his meal. Ideally, they should have covered your whole check and offered to pay to replace the clothing and shoes.

    I'm kind of a wuss IRL so I wouldn't have said anything, but it would have made me angry.

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  • mechanicsgirlmechanicsgirl
    Nope, not crazy at all.  I would have been b!tchy and said something right away, though.
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  • seashell82seashell82
    no you're not crazy. i waitressed for 10 years and your brunch would've been on the house for sure. along with tons of apologies.
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  • jenna0627jenna0627
    I'm glad you guys don't think I am crazy for thinking that then. The thing is my MIL wasn't exactly polite when she talked to the manager and I guess that is why I was even more shocked that the manager just walked away.
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  • tigergreentigergreen

    imagejenna0627:
    I'm glad you guys don't think I am crazy for thinking that then. The thing is my MIL wasn't exactly polite when she talked to the manager and I guess that is why I was even more shocked that the manager just walked away.

    that manager is not a good one....your husband's meal, if not all of them, should have been comped without the manager batting an eye.

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  • sgrlsgrl member
    They should have comped your check and paid for your husband's dry cleaning. How ridiculous that you didn't even get an apology!
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  • JandR07JandR07
    I would be calling today and either talking to another manager or the owner and demaning the whole bill being comped and the dry cleaning bill be reimbursed.
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  • ivs112ivs112 member
    You are not crazy, that is ridiculous! They should have been falling over themselves apologizing and should have comped his meal or given you some sort of discount.
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  • ljlkmljlkm
    Um, yeah.  Call the manager and tell him you want them to pay to replace your DH's clothes and shoes.  Scr*w the apology--that doesn't get his clothes clean!
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  • ChrysallysChrysallys member
    You should have been comped at the very least. I'd call and complain.
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  • deeanneharrisdeeanneharris
    imagekiwi443:

    At the very least, your husband should not have had to pay for his meal. Ideally, they should have covered your whole check and offered to pay to replace the clothing and shoes.

    I'm kind of a wuss IRL so I wouldn't have said anything, but it would have made me angry.

    All of this. Something similar happened to my DH once and they did offer to pay the dry cleaning bill and replace anything that needed to be replaced. However, I probably wouldn't have said anything if they didn't offer.

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