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Babies: 9 - 12 Months
deltagirl79
member
Pampers FB response (Long)
deltagirl79
member
Hi everyone ? my name is Jodi Allen. I lead the Pampers business in North America. I know many of you have questions regarding our new Pampers with Dry Max and I want to take this opportunity to answer them.
First, if anyone is experiencing problems that you feel are not being well addressed, we have set up a special 800 number (1-877-256-3265) to field these inquiries. I plan to check and review calls into this number daily. I cannot promise that we'll be able to meet all your needs, but we are interested in hearing from you.
I wanted to take a moment to review what we have done so far. Before our March 2010 Dry Max launch, some parents received the new Dry Max diaper in our original packaging without an explanation as to why. This triggered many questions and concerns for good reason. Nothing is more important to me than your satisfaction and the health and well being of babies. I?m a mom myself and can understand your concerns. These were early shippings of the new product that occurred during the transition in our manufacturing process. And I am very sorry for the confusion that this caused.
Since then, there have also been concerns posted here on our page about whether the Dry Max diaper may be causing or contributing to instances of diaper rash. Some parents have reported that their children experienced severe rashes.
The minute we hear about anything like that, we jump. We may not always handle every call correctly, and we've heard you on that. We're not perfect, but believe me, it is my job to be sure that we are paying close attention whenever issues like that are reported. We are working hard to respond in a comprehensive way to each and every call. As you know, Dry Max is one of the most tested diapers in our history ? developing Dry Max involved 20,000 babies and 300,000 diaper changes. Still, we didn't rely just on that background testing. When we started getting these calls, we gathered together our entire product safety, research, and consumer relations teams and began researching specific cases. In some instances, we requested that diapers be returned. We tested these products and examined again the materials that go into our diapers. (I just want to emphasize that the Dry Max diaper uses the same type of materials as the older Cruisers and Swaddlers.) We double-checked everything again to be sure there weren't unknown issues. Then we consulted with a team of respected outside pediatricians and dermatologists, who reviewed our safety data.
This comprehensive evaluation did not find any evidence whatsoever that Dry Max is behind the diaper rashes that some moms have reported. Diaper rashes, as you all know, can be a mystery. On average babies get them three to four times a year, and sometimes they are severe. Pampers has the responsibility to regulatory agencies, including the U.S. Consumer Product Safety Commission, to alert consumers to any such problems if they exist. More importantly, we also feel deep responsibility to you as parents ourselves. Believe me, if we found anything wrong, we would tell you. But that simply has not been the case. We even surveyed parents nationwide over the past few weeks, to gauge their opinions, and more than 70 percent said they preferred Dry Max to their current diaper because it is thin, flexible, and one step better for the environment than the product replaced.
I realize this information may contradict what you've experienced personally or seen reported by others. I just want to assure you that we cannot find any evidence that Dry Max is causing of diaper rash, or for that matter causing other safety issues that some parents say have happened to their children. I would only suggest that, in addition to contacting us, you consult your pediatrician, who also is welcome to call our special 800 number (1-877-256-3265) to review whatever they find.
I realize this matter is of great concern to many of you, as it is to us. Personally I am sorry for any confusion we may have caused during the early shipping of this product. I appreciate that so many are loyal to our older Swaddlers and Cruisers products. It was a big decision for us to make the change because we have such a dedicated following. But we really felt that for most moms, Dry Max would be a better product.
On another note, I'd like to add that we do want to hear your comments regarding our products whether it's good or bad, however we have certain Facebook guidelines in place that do not allow advertising or promoting outside links or pages. Some comments have been previously deleted because they breached these guidelines. We hope you understand.
We'd like to continue to hear from you, so please post any questions you have. I'll do my very best to answer as many as I can.
Thanks for listening. I wish you all the very best.
Jodi
Thoughts? I thought that DS got a rash from the old ones but I was wrong, it was the new ones. We are working through our old ones then we will switch to something else. I know she says that it's not the diaper but DS has never had diaper rash like he got from the samples of the DryMax. It might have been something else but am I really going to open a new package of 32 diapers to use 2 and find out it is a reaction to those diapers? Um gee, NO! I did see Swadlers Sensitive at BRU in size 3 & 4 but they had DryMax too. 
TTC#2 October 2011. June 2012 diagnosed with mild PCOS and both tubes blocked.
10/1/12 miracle BFP 11/12/12 missed m/c (9w2d), baby stopped growing at 7 weeks
1/16/13 BFP, EDD 9/27/13, m/c 1/19/13
2/12/13 BFP, EDD 10/25/13 Please stick little one
A stowaway on board! 
This discussion has been closed.
Re: Pampers FB response (Long)
As far as rashes go, DD gets them from different diapers. I know other people use those diapers with no problems. I just will not use those diapers. If the majority of people who tried them got a rash, that is a problem.
The letter was fluff and entirely too long for my taste. hehe.
DD has a really bad rash right now. I can only attribute it to the new Dry Max. She had never had one before. I bought the sensitive ones, which still have the Dry Max, but it is hypoallergenic and is dye free. I am hoping that they will make a difference.
I don't see how they can say they don't cause them when so many people have had this problem.
I have no problems whatsoever with the Cruisers Dry Max. All the hoopla over diaper rashes, had me checking my daughter every diaper change for a hint of redness or the start of a rash. Nothing! I will continue to use Cruisers along with A&D ointment.
BTW: Since she's been born, she was using Swaddlers Sensitive and just until a month ago when she would go into size 3, did I start using Cruisers. My daughter has never had a rash, so I'll continue doing what I have been doing! Frequent diapers changes, Pampers Diapers and A&D!!!!
I was wondering if anyone had tried the larger Swadlers. I guess I'll stay away if your dd got a rash from them too.
TTC#2 October 2011. June 2012 diagnosed with mild PCOS and both tubes blocked.
10/1/12 miracle BFP 11/12/12 missed m/c (9w2d), baby stopped growing at 7 weeks
1/16/13 BFP, EDD 9/27/13, m/c 1/19/13
2/12/13 BFP, EDD 10/25/13 Please stick little one
A stowaway on board!