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PSA: Do NOT buy a KozyPal

michelleaxomichelleaxo
in Austin Babies
I purchased a Kozy Pal cart cover in early February from the In Stock section of her website. I paid for the cover and recieved an e-mail confirming my purchase. Last week, I thought it was strange how it has not arrived yet, so I e-mailed her. No response. I called and the number to her business is no longer working. I have e-mailed her 5 times and no response. I am trying to figure out how to get my money back right now, but I wanted to warn other nesties to stay away from this business.
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Re: PSA: Do NOT buy a KozyPal

  • Temp580793000005659Temp580793000005659
    Did you use a credit card?  I would dispute the charge with your credit card company....
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  • michelleaxomichelleaxo

    imageagblueeyes:
    Did you use a credit card?  I would dispute the charge with your credit card company....

    Hmmm, I used my debit card. Can I still dispute it?

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  • brideonjuly8brideonjuly8 member
    Hmm, that's weird.  I had a great experience and had mine quickly.  Maybe it got lost in the mail?  Did you get a shipment notification? 
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  • balihaigirlbalihaigirl member

    i just found her fan page on facebook - it looks like there have been several problems ... like she dropped off the radar or something.

    so sorry you're dealing with this.  and yes, i would still try to dispute with your debit card company.  just as a psa though, it's always best to use a cc for online shopping (the charges are easier to dispute and you have better protection that way).  we always use our amex when shopping online.

    gl!

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  • michelleaxomichelleaxo

    imagebrideonjuly8:
    Hmm, that's weird.  I had a great experience and had mine quickly.  Maybe it got lost in the mail?  Did you get a shipment notification? 

    Nope. The confirmation of purchase e-mail said I would get a shipment notice in 24-48 hours. I never got it but figured it would just come to the door one day. Once I started investigating, I realized that it appears this lady had abandoned her business.

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  • FireChiefsBrideFireChiefsBride member
    You can dispute the purchase bc it used the cc portion of your card.  Call the bank.
    image
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  • amycory2008amycory2008
    imagemichelleaxo:

    imagebrideonjuly8:
    Hmm, that's weird.  I had a great experience and had mine quickly.  Maybe it got lost in the mail?  Did you get a shipment notification? 

    Nope. The confirmation of purchase e-mail said I would get a shipment notice in 24-48 hours. I never got it but figured it would just come to the door one day. Once I started investigating, I realized that it appears this lady had abandoned her business.

    I think there was something on the Baby Bargains Book Blog a few days ago too.  They had some complaints since they recommend her in the book. 

    ETA: this is it:

    https://baby411.typepad.com/babybargains/2010/02/reader-kozypal-shopping-cart-cover-maker-took-money-never-shipped-product.html 

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  • joycojoyco

    that is really sh!tty.  My sister has one of those and highly recommends it.  I just didn't want to wait to get it and wanted it ASAP, so we got ours from BRU.  Hmm.

     

    GL getting your money back.

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  • brideonjuly8brideonjuly8 member

    Look like she has personal family things going on.  I hope nothing tragic has happened, but she should definitely put something on her website.  I've noticed that there is a big decrease in designs for the In Stock ones.

    From the other complaints it looks like you will get it, just delayed.

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