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Toddlers: 12 - 24 Months
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Son of a b...

MrsJuneHawkMrsJuneHawk
in Toddlers: 12 - 24 Months

Our stroller broke.  I contacted the manufacturer and they'll replace the broken part (the chassis in this case).  HOWEVER, in the form I have to fill out they ask for the receipt.  I deleted the damned email and the place I bought it from, babystyle.com, either went under, changed names or merged because now I get redirected to another site and I can't log in to retrieve the order confirmation.

If I can't get this stupid stroller replaced because of my own dumb mistake, I'm going to be pissed!  The stroller is unusable.

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Re: Son of a b...

  • ~CoCo~~CoCo~

    Can you try calling the customer service number on the new babystyle site? I know they went ouf of biz, but maybe the new company retained or has access to old sale info...?

    GL.

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  • mabst196mabst196 member
    If I recall you have a pretty pricy one right, a bugaboo or something? if they won't replace or fix it without a reciept, I think that is horrible customer service.
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  • KhloesMomKhloesMom member
    The original BabyStyle did go out of business. Can you dig out/ask for a duplicate copy of your credit card statement and present that with an explanation to the manuf?

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  • bstngrl578bstngrl578 member
    I agree that it would be real sucky of them if they don't replace it without a receipt. I would probably call and speak with someone and let them know that you don't have the receipt and the place you bought it from went out of business. I would escalate the issue until it was resolved.
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  • MrsJuneHawkMrsJuneHawk
    yeah, it's a Bugaboo.  I haven't sent the form yet but I hope they don't get too picky with the receipt since I did register the stroller when I got it so they already have all that info.  I'm just preemptively freaking out.
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  • LiLnikkiMeLiLnikkiMe member

    how the heck did your chassis break? from opening it or closing it?

    can you call them and see if they could use the information on the stroller bar? i gave that info to them when ds bit through the handle bar and they sent me a new one but i don't know about the chassis. GL!

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  • MrsJuneHawkMrsJuneHawk
    I don't know how it happened.  The stroller is hardly ever used and definitely not mistreated.  One day I noticed that the seat was leaning to one side and sure enough there was something bent.  Then we were standing at Carters one day and we heard a "click", the handlebar had unlocked and now it won't lock at all.  There is something wrong with the hinge part I think.
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  • LiLnikkiMeLiLnikkiMe member

    imageMrsJuneHawk:
    I don't know how it happened.  The stroller is hardly ever used and definitely not mistreated.  One day I noticed that the seat was leaning to one side and sure enough there was something bent.  Then we were standing at Carters one day and we heard a "click", the handlebar had unlocked and now it won't lock at all.  There is something wrong with the hinge part I think.

    that sucks, i hope they fix it fast for you!

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