Yes, it's crap. Everyone raves about the Moby for everyday use...I wish I would have gotten it instead. My DS won't go in that carrier, it's not comfortable for him.
I didn't have that one but I had the newborn slingrider or something like that and it sucked. I think I would steer clear of infantino carriers in general.
I have it, use it daily, and DS loves it. It took a while to get the straps adjusted correctly and that made a huge difference for both me and DS. As long as you have the straps adjusted correctly, it doesn't hurt your back at all. I agree with PP that once he can face out I'm sure he'll like it even more.
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Re: Does anyone have this Infantino carrier?