NBR: cleaning lady drama...

sdkrlm · June 2009

ok - so we have a lady that comes (came) in once a month. The night before she came, Robert and I would spend 2 hours 'cleaning' the house - putting away any clutter, etc.

the first two times was awesome. We have mostly HW floors in our 2400 sq ft house and the floors looked great. The 'little' things were done like pillows arranged on the couches and beds, decorative items were strategically placed to look nice.

but then - it just went down hill. We noticed that the 2 or 3 dishes in the sink weren't done (they were done the first two times), the slip cover on the couch was not straightened, the throw pillows were not put back in place.

The floors looked so bad that I re-did them before DH got home after I had Avery because he would have freaked out.

I called her on the floors but not the other stuff. The floors still were just so-so. The time after the really bad time, she didn't even mop the laundry room floor (which is like 4 x 6!). I knew this because the small drop of detergent that spilled the night before was still there.

So the last time she was supposed to come was Memorial Day. The holiday came and went without us hearing from her. So I figured she quit. Well monday of last week (3 weeks after she was supposed to come) she called and said "oops! since it fell on a holiday, I forgot about it" Well - it would have been nice if she would have called and rescheduled or something.

I think I want to fire her. She just didn't do that great of a job and I find her lack of communication unprofessional. I think I'd rather pay my MIL to come and HELP me clean the house - I know that MIL would do an amazing job and the money would stay within the family.

But - before I do fire this lady...do you think my expectations are too high? I don't feel like i should have to completely clear off everything in order for her to clean it. She doesn't take the trash out in Avery's nursery and last week I dusted in there, and i'm not sure she's doing more than just vaccuuming (which she is supposed to dust all the furniture). She doesn't put the 'special' touch on the house - like the keeping room couch slip cover. The Floors are OK at best. and... she missed a HUGE cob web in our dining room the last time she was here.

jnealet · June 2009

No, I don't think your expectations are too high. If you had to clean the floors after she came, then she's not doing her job. And the rest of the little things - they add up. I'm sure there is someone else out there who is willing to do a better job and would be happy to come to your house.

I had a cleaning lady come once and she didn't mop the kitchen floors and missed the entire back bedroom, it wasn't touched. Now, I'm not sure that DH showed her the back bedroom, so I could have let that slide but not mopping the kitchen floor - that was a big oops.

mrsdanigirl8 · June 2009

I don't think your expectations are too high. We had the same problem with our cleaning lady and when she asked for a raise(!) we said sorry but no and let her go. We should have let her go a lot sooner than we did. Use the money on something better.

books4brooke · June 2009

We weren't really impressed with our cleaning people so let them go as well. They charged us for the house being locked and didn't even call us (even though one of us was close enough to have come unlocked the door). I think you have to be really explicit with what you expect (and maybe even have it in writing).

justgnat · June 2009

NO! Fire her. When you pay someone to clean your house it should look like a model home when they leave.

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