Upsetting phone call

Kittycat196 · June 2009

I got a call from the nurse at my RE that got me very upset. I just did my 2nd IUI a few days ago and she calls telling me that my doctor said we can move on to IVF.!

We don't even have the results from #2 yet and usually you do 3 of them before you move on. She didn't offer any explanation and I had to call her back to get one. She tells me my Dh sperm count is low (this was not said before, before only his morphology was low) and because of my age we could move on to ivf. My fsh levels were good so I don't get why all of a sudden they are concerned about my age. She said the eggs are ageing every day. I am just shocked that here I am hoping for good news for #2 (which I won't find out til next week) and she is telling me to consider IVF ahead of time with out even doing #3. I am just really upset. I needed to vent. Thanks.

floridakat · June 2009

Wow. It honestly almost sounds like she called the wrong patient. And the "eggs aging every day" comment is just callous.

I would talk to your Doctor directly both about the content of these phone calls and how they were delivered.

Sorry!

caityr · June 2009

omg what clinic is this in NJ? How awful. Can you get a diff nurse?

Kittycat196 · June 2009

It's RMA. I am kind of afraid to ask for a new nurse. I don't want to complain about her and then have to still deal with her. I have not liked her from the beginning. A young 20 something year old with no bedside manner. When she called with my negative pregnancy test last time she actually was chewing food when she told me.

ToshaGirl · June 2009

"eggs ageing every day"

Are you familiar with the throat punch? Seriously she needs one. Sorry you had to be treated like that.

Brosis · June 2009

How incredibly rude!! ?Honestly, office staff can make or break a practice, and this lady needs to be reported. ?Your doctor will probably appreciate the heads up too.

I'm sure your eggs are stellar! ?GL on your IUI, and try not to let this ignorant woman spoil your day.?

GymDogFran · June 2009

My first thought, just like floridakat said, is that she called the wrong patient. If she is someone who would have delicate conversations while chewing and using words like "your eggs get older everyday," I wouldn't be surprised if she grabbed the wrong folder and started dialing.

I think I would have to call back and talk to her or someone else. I would just straight up tell her that you are upset by the message the doctor seems to be sending and ask for more explanation. Particularly since you have IUI results pending.

Sorry you are having to deal with this!

leslieb923 · June 2009

I am sorry to hear they were so rude to you! I would just call the office and ask to speak to the doctor. ?Hang in there!

caityr · June 2009

Kittycat196:
It's RMA. I am kind of afraid to ask for a new nurse. I don't want to complain about her and then have to still deal with her. I have not liked her from the beginning. A young 20 something year old with no bedside manner. When she called with my negative pregnancy test last time she actually was chewing food when she told me.

Ah my old clinic I would def ask for a new nurse! Sheri, Ann or Joyce are the ones I liked.

stacia1633 · June 2009

Well,she sounds awful and not professional at all. You don't need or deserve that kind of treatment.

OscarQ · June 2009

floridakat:
Wow. It honestly almost sounds like she called the wrong patient.

Totally my first impression - she has you mixed up with another patient. Call back and have her confirm the social on the file (or some other unique identifier). And totally talk to the Dr about her phone-side manner. Not cool at all.

Kittycat196 · June 2009

Caityr, did you go to the Morristown office?

I am pretty sure she had the right file when she called me. I think I will talk to my Dh tonight and see what he says. I so dread telling him his count is low - I know he will get depressed.

hollymichael · June 2009

She sounds terrible. I would call and ask to speak to the office manager and make a complaint. That is the good thing about being in my 30's. I'm not scared to speak my mind like I was when I was younger. I would also mention the chewing of food when she gave you your results. She is really unprofessional.

As far as the IUI, I would listen to what they say and then do what you want. If you feel more comfortable doing another IUI, then that is what you should do.

Hopefully, IUI #2 is a success so it won't be necessary. And, you can tell that nurse to go fly a kite.

lilacfritz · June 2009

That is upsetting and a bit premature as you don't yet know the results of your IUI. Not professionally handled at all - esp. the "eggs aging every day" remark. Nothing like getting you stressed out about something over which you obviously have no control! She should have more specific info about your husband's counts if your RE is recommending IVF. (Not that that should be mentioned now anyway) I would call back and ask to speak w/the clinical coordinator (they're typically in charge of the nurses) and/or the office manager. Sorry about that and stay positive for your IUI results!

shyntrue · June 2009

I don't like rude nurses! I'm sorry you had/have to deal with one! I would report her.

mrs.officeryum · June 2009

Some people are not cut out to deal with the public...she sure sounds like one. I would call the office and ask them to clarify for you. When you call, I would complain about miss sunshine. Good luck with your IUI. Hopefully, you won't have to deal with her again!