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I cannot believe what happened at BRU today!

MosersGirlMosersGirl
in Babies: 0 - 3 Months

Our swing broke, once again, and we decided to return it whether they would give us store credit or not.  We did not have the box anymore or the receipt, but I planned to just leave it at BRU even without money back b/c I am sick of dealing with it (don't buy the Graco Catalina; it's horrible).

Anyway, I showed up with the swing in tow, and explained that it was my second time returning the swing, and this time I just wanted a different brand.  I told the guy I didn't have the receipt, and I really didn't care if he gave me store credit back or not.  Either way it was not coming home with me.  LOL  I told him to look it up on my registry to see that it was in fact something bought for me off of my registry.  Well, surprise, surprise, it wasn't even on my registry.  He proceeded to hand me a store credit card, with a receipt saying that it was worth $136!  I told him that the swing was only $90 or so, and he goes "Oh, the swing wasn't on your registry so I just scanned the pack 'n' play and said you returned that.  Enjoy the extra money!" 

I have had nothing but problems with BRU and they are usually so strict.  I just can't believe that this guy, who was a manager by the way, was either too lazy to deal with me or was being super nice and felt bad.  Either way, we got an amazing swing that was worth $50 more (FP Little Lamb or something like that) for free!  I'm still in shock.

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Re: I cannot believe what happened at BRU today!

  • jennesseyjennessey
    Indifferent
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  • LukyNLuvLukyNLuv

    Hey Mosers,

     I have the same swing. What was going on with yours? Ours is a bittch to turn off, but livable.

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  • LoriB00LoriB00 member
    Good for you! You were completely honest and they gave you a store credit anyway.  I don't think anyone would have turned their back on free money after being totally honest!!
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  • krismtgkrismtg member
    We have the little lamb and it has been going strong for four months now.  Knock on wood.  I also had good luck there today.  They gave me my RTF Alimentum which is $50 a case for $32, since the flyer said EVERY similac formula was on sale but when we got there they excluded Alimentum on the sign.  I was all fired up for a fight but they just honored it.  I was so happy we saved $60 bucks and are stocked up for a while.
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  • stellablue96stellablue96 member
    wow...can't believe you got that kind of service at BRU. I am shocked! Good for you guys!!
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  • honeybeezhoneybeez
    Nice!! I was there today exchanging their crappy diapers and they gave me a hassle. They scanned the box and came up with the lowest price they ever put them on sale for and then scanned the box that I needed and came up with a much higher price and wanted me to pay the difference. The ones that I was returning were not even on sale and I told them NO way that I was going to pay $17.00 difference when the shelf price was less than that.  I left w/ what I needed and did not pay a dime!!! Will not shop there anymore!
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  • MosersGirlMosersGirl
    the first catalina we had never worked at all, so we exchanged it for a new one.  the new one worked for three weeks and then just stopped swinging yesterday.  we replaced the batteries and it still didn't work.  not to mention the fact that the mobile fell on dd last week (i posted about that incident).  little lamb is so much nicer!
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  • MrsL.inMarchMrsL.inMarch
    He must have been a new employee... that's craziness.
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  • Dan&MaggieDan&Maggie member
    That's awesome! You lucked out! :)
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  • hersheykisshersheykiss
    We have that exact swing and DC loves it. We have only had it running for about a week so no problems here. Like PP said, it can be difficult to turn off, but nothing too bad. I hope we don't have any problems with ours.
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  • GRKatersGRKaters member

    Wow!

    We have the same swing and never had a problem with it. Never even had to replace the batteries, and DS will be 8mo on Wednesday.

     

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  • mich11680mich11680
    We have that swing too and haven't had problems turning it off.  only problem is that it now squeaks and we can't figure out how to stop it even with WD40.
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