2nd Trimester

NBR: when doing business somewhere

I have a question for you, when doing business somewhere like the bank or some other customer service place, do you like it when the worker uses your name if they know it? Like the cashier at the store, etc?
Do you notice or care either way if they use your name to make your expierence more personal?
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Re: NBR: when doing business somewhere

  • It's one thing if they really know my name but if it's printed at the bottom of a receipt I don't care so much. I have a friend that by some mix up his safeway card(linked to his phone number and everything) prints out a name that looks very ethnic and he is so caucasian...like can't even tan, caucasion. The cashier just calls him Mr. "whatever the name is(I forget)" and he laughs every time. I think the amusement of it all is what makes him not change it.
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  • I prefer to not be referred to by name but recently a new privacy policy has been burned into my mind - I would've never thought about it as a security problem until a few weeks ago.

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  • If I'm a regular, and they know me, Yes, I like when they use my name. I like if they take the time to look at my credit card and use my name as well.  I just find that to be more personable and good service. Shows they care.
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  • Although they are trying to be personal and friendly, it always makes me feel uncomfortable when someone I don't know uses my name.  I don't know what it is, guess it's just the way I am.
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  • image Randa&Jerm:
    I have a question for you, when doing business somewhere like the bank or some other customer service place, do you like it when the worker uses your name if they know it? Like the cashier at the store, etc? Do you notice or care either way if they use your name to make your expierence more personal?

    Only if they know me and I'm regularly there

    Otherwise I feel like they just use it as some kind of selling technique. I only use a customer's name if I've helped them before

  • If they read it off my card - meh...nice touch - could seem salesy if not done correctly.

    If they remember it from last time - yeah I'm impressed.

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  • image BLuvsE:

    If they read it off my card - meh...nice touch - could seem salesy if not done correctly.

    If they remember it from last time - yeah I'm impressed.

    Thats the same way I feel.  I work in the customer service industry and will be training a new employee starting next week and I was previewing a video that emphasizes the usage of customers names.  I have always found it corny as a customer for someone to read it off of my card just for the sake of saying my name, but if they can remember it from a past experience, then I am typically impressed.

     

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  • image Idani:

    Yep.  Makes things more personal and friendly. 

    I worked in sales prior to taking my current job and as a marketing director learning names and personal data was a number one priority. It's proven to be a great marketing tool. People respond to things like that.

    This is true IF you actually have a relationship with the person.  If its just a clerk in a store and they don't actually know you, I find it really annoying and less effective, because I know why they are doing it.  (I work in risk with marketing people, and I just have to laugh every time I notice these sorts of things, because I know it's just a "marketing technique".  But I realize most people can't/don't see the meta-game.)

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