Just Simply Baby - Customer Service Problems?

Ellebee85

I was just wondering if anyone else has had a bad experience with Just Simply Baby customer service? I will try and keep this short, but this is what happened:

I put in an order for 20 JSB baby diapers on late Sunday night. My order was just under $300. On Monday morning, I went back to their site to order some Rockin' laundry soap because after the research that I did, I figured I should just start with good soap. When I went onto their site, they were having a 2 day sale of Buy 5 Diapers, Get 1 Free. I was so bummed because I JUST put my order in a few hours earlier.

I contacted them immediately and asked if they would be willing to honor the promotion because I had JUST put my order in before they started the sale, and my order still had not been shipped. 

I got an email back saying that she would not do that because my order had already been shipped. (Though according to my account, my order had not been shipped.) I wrote back and asked if she would send me the 4 free diapers if I paid the shipping on them. 

I got another email back saying that she would "not honor it because it's an expired coupon." ...however, the promotion was STILL going on.

At this point, I was regretting spending almost $300 into this company. Honestly, I know that she didn't have to honor the promotion since I had purchased them right before, but I feel like a good company would make some sort of effort to keep a good customer happy. I feel like I spent a substantial amount of money, and it wouldn't have taken much on her end to ensure that she appreciated my business, and understood my disappointment. I emailed her one last time and asked for the instructions on how to return my order once I received them in the mail. I told her how disappointed I was in the customer service that I had received and how I feel like it could have easily been resolved had she done something as simple as saying "So sorry that we couldn't honor the promotion, but here is a 10% coupon for your next order with us!" or something along those lines.

She wrote back and gave me a 10% coupon code.

This morning, I woke up to an email that said that I still had things in my cart on their website and if I still wanted to use my coupon (that expires on 9/28) Here is the email that I got this morning:

"Would you like the 10% coupon to be eliminated? Also if you wish, we can remove you so do not have to be updated of any sales or events via email.
Just let us know!

Katie"

I feel like this is so snarky. Almost as if she is speaking to a child! "Would you like the 10% coupon to be eliminated?"

I'm just so disappointed that I gave my business to her. Luckily I do have the ability to return everything, and I'm pretty sure that is what I will do.. but I just wanted to share my experience with Katie at Just Simply Baby!

puppylove64

I agree! Sounds like crappy customer service to me. I wouldn't spend my money there. Sorry this happened to you

Ellebee85

faupanda:

She did you a favor.  Those diapers are insanely overpriced, they are rebranded alvas.  I would return the order and buy them from the source for much cheaper!

I have heard this. But I've also heard that they are better quality then the Alvas. I'm so confused! Have you tried both and know that they are the same? If that's the case, I will totally return the JSB 

puppylove64

faupanda:

She did you a favor.nbsp; Those diapers are insanely overpriced, they are rebranded alvas.nbsp; I would return the order and buy them from the source for much cheaper!

I was going to say, they look exactly like alvas!

Ellebee85

Ahh! That is SO frustrating! But really good to know. Thank you for telling me!