July - Pre-register to see the Phipps Santa
September - Receive confirmation for pre-registration
October- Receive invitation to actually register, only weekday evening appmts available (Grrr....not easy for a working mom!)
December arrives - after months and months of anticipation, leaving work early and a good 1.5 of traffic, we had a ......
HOLLY, JOLLY, FAIL!
Here's the photo: